Empire UPVC & Roofing Specialists LTD

The job was to cap four chimney pots. I don’t often write reviews, but very happy to write one for Chris and his team.

They got back to me really quickly, discussed the job and quoted, again really quickly. Overall a very fair price as well.

The two chaps arrived (earlier than discussed, but that benefitted me to honest) both really nice and friendly. Whilst the first pot was easy to fit the other three were quite difficult to access and it proved to be a little challenging as the pots were positioned between two gables. Both men took extra care whilst using a second ladder on the roof not to damage anything, but fortunately we got it done in the end. They even noticed a broken tile while up there and as I had a spare kindly replaced it. Actually when they got down they noticed the first cap was slightly off centre and went back up to re-position it which was good of them.

Overall, very happy and would wholeheartedly recommend their services.

The work had to start late due to the install team, unfortunately, having to self isolate for a couple of weeks but the comms from the company were very good. Workmen onsite were great to work with and the job was completed quickly. They provided before, during and after photos of the process too.

Very efficient and professional. Arrived on time and pleasant.

Highly recommended if you want piece of mind for a proper job done!

I only have positive things to say about the whole experiance I had dealing with Empire UPVC & Roofing Specialists. That's both in relation to the back office support and the guys completing the roofing works. Very professional, tidy and reliable.
Would use again and happily recommend to others.

Great service from start to finish . Chris and his team done a great job . I am very happy to recommend them to other client's

Chris responded very quickly and came round exactly when he said he would. Written quote provided later that day. My queries were answered promptly and in a way I could understand. Work carried out as specified by two decent guys, who tidied up when finished. I'm very fussy, but would certainly use Empire again.

Our whole experience with Empire was great. They gave us a good and honest estimate of work and their communication throughout was second to none. The work carried out was thorough, yet efficient and every person we dealt with was very friendly and polite. All in all, we're very pleased and wouldn't hesitate to recommend them.

Brilliant. Scaffolding arrived on time, erected / was dismantled in record time.
Roofers also arrived on time and date agreed.
All staff friendly and efficient.
Also saw photos of before and after.
Extremely pleased. Now need to waut for rain to test, 😂 Highly recommended

So pleased with Chris and his guys. They were able to fix my roof when other companies had not done a proper job. They replied quickly and were extremely organised with no mess or fuss. They were professional, explained every stage of what had gone wrong and how they fixed it. I hope I now have a watertight roof as time will tell. I would definitely use this company again and would recommend them.
Thanks guys!

Chris is fantastic, he always respond so quickly and very passionate for achieving high standard of work. That rubbed off to his team, you can see it clearly. I am very happy to work with him again, highly recommended to anyone who is looking for the roof works.

We are happy with the work carried out. The job was started on time and finished very quickly. There has been a lot of rain since the roof work was completed and we have had no issues. We would recommend Empire and will use them again.

Swift, professional and great value. Perfect really.

Quick job, polite employees and a v professional service. Will be recommending

Very good work thanks

The guys did a great job replacing the front of our roof. Worked quickly and at competitive price, would definitely recommend Empire for anyone needing roof work. Thanks!

Some 2 years ago I had a flat roof replaced by themand that was an excellent job so I had little hesitation in asking them to perform a roof repair to the verges on one gable-end.

As before they were quick responsive and offered a very professional service.

Thoroughly recommend them.

Good job, good people well happy with finish highly recommend.

Chris did excellent and extensive investigation of roof work, detailed and reassuring about what to do!

The quote given for the work was good and the work was done in good time. I’m very happy with the quality of work produced.

From start to finish, the quality of work, materials used, level of experience & professionalism was of a high order. It leads me to fully endorse Chris and his team at Empire. They replaced my old hip roof as well as a flat roof section, along with gutters, facias, soffits and cladding. The team worked long hours to ensure the job was completed in the estimated 2 weeks. Thanks Chris and team (Matt, Ethan, Jack & Rob).

Job carried out well to a high standard and for a value for money price. I would be happy to recommend them to other clients

After short delay due to weather conditions, the lads did the job in very quick time. Obviously time will tell if all has worked out ok ( regarding damp). Very neat & tidy, no problems here. Many thanks.

Tricia, Hatfield. Feb 2020.

Was very easy to contact and speak with Chris. Job was well organised and has been done quickly. Happy with the service.

Great work and even took photos to show what had been done. Highly recommended and would certainly use again.

Great company.
They responded immediately after my job went out via the app. I felt that I was in good hands from the start. They did what they said they were going to do and let me know how the job went after completing it.

Really impressed by the speed and efficiency of this company. Quality workmanship and highly reliable. The works completed were a chimney tray, numerous slate tile replacement on our roof and the front guttering to our very old 'building of historic interest' by English heritage. Highly professional.

Professional Company, detailed estimate listing exactly the work to be undertaken,
excellent communication through office,work completed as promised and as far as I can see to a high standard. Very pleased to have chosen Empire from three quotes.

Happy with detailed quote. Work has been scheduled end of the month. Will provide detailed feedback on completion.

We can't thank Chris and his team enough. We received a detailed quotation, and no pressure. Chris was always contactable, and easy to talk to. From the moment they arrived at our property, the guys were courteous, polite and kept us informed of the progress at all times. We ended up having the whole roof retiled
, at our request. We are so pleased with the results and would highly recommended Chris and his team without a doubt.

They were fantastic, did a very good job and were quick.
I would highly recommend Empire to carry out your job.

Chris Mills arranged for his workmen to call down at a short notice for my roof tiles to be replaced due to leak in my room.
Workmen were pleasant and done the job quick and effectively.
The job was value for money and would recommend using Empire roofers .
I would use them again for any other roof jobs.
Thanks again Chris for professional work.

Brilliant service. Showed up early. Got the job done with minimum fuss and even allowed for my unreasonable demand.

Highly recommended. Great customer service and telephone etiquette.

Work done promptly, very happy with his work

Excellent and professional service from start to finish. From quotation to finished job. Reliable, honest expertise and a quick installation date( and this was during the Christmas period). Chris’s team turned up
On time, extremely courteous, went the extra mile of spotting a cracked roof tile and strategically placed a tile vent preventing further damage. I cannot speak more highly of Chris and his Team.

I would highly recommend Chris Mills and his team and would only use this company again for my roofing needs. Thank you Empire UPVC for treating the individual as you would the larger businesses and taking care of your local customers with such professionalism.

Recommended. Replaced single tile at reasonable price.

Good communication and very happy with work carried out.

Absolutely fantastic service from Chris and his team. Right from the start he called me on a Saturday afternoon to arrange for his surveyor to come round on Monday
Quote followed within an hour of the inspection and the works programmed within a couple of weeks
The guys were polite prompt and did a really quality job
Have already recommended Empire to both neighbours and have no hesitation in recommending them!

Chris and his team did a fantastic job. Solid communication throughout, reliable timings, comprehensive quote that detailed the exact work. My job required scaffolding which was fully arranged, and with all debris and materials being disposed of after the job - I would not hesitate to use Empire again!

Helped repair our roof in an hour. Quick and friendly service.

these guys from EMPIRE UPVC & ROOFING were very professional, they had to keep changing the date for doing the repair because of the really bad and unpredictable weather we were have in mid October, but they always call me early to let me know that the weather forecast was not favorable to going on the roof, which I found to be the key to not wasting the customer time, or waiting around for work that not going to happen on that day,
thanks again EMPIRE, I would definite recommend you to any friends or neighbor who are looking for a roofer.
PS Sorry I took so long to give my personal feedback, I HAVE BEEN REALLY BUSY

I had new felting on a flat roof in Nov 2019. The experience from start to finish was excellent. It seems that good old fashioned customer service is a priority for this business and although you may pay a little bit more than other companies, you get peace of mind. Chris (the owner) contacted me promptly after inspecting the roof and explained the job to me in detail. On the day of the job, the roofers arrived on time. They were tidy and happy to send me photos of every stage of the job. Even when there was a small problem to rectify, Chris responded quickly and his roofers came back to make good. The finished flat roof was completed to a very high standard. I would not hesitate to recommend this company to anyone looking for a reliable company who puts the customer first and wants a first class job done.

Great guys. Very professional. Would recommend 100%.

I am very pleased with Chris's work, the new roof looks fantastic!

Chris's quote is very detailed and price is reasonable compaired with others, he was always amazingly reachable whenever it was, he also kindly allows my builders to use the scalfoding for few more weeks to get external decoration work done, which I really appreciate.

Chris amazingly clearly knows all work progress in mind even he manages a few jobs at the same time. he even could provide a very good solution himself for one challenging issue quickly, which I am really happy with it.

Chris is very exicted about his job, no wonder his business has been so successful, he should be definitely proud of it.

Although the job was done with minimum fuss, but for such a big job with challenging weather in winter, it was expected and I fully understood.

Thanks Chris for your great work! I strongly recommend.

Chris and his team were superb -everything you would want from a building team. They were quick to reply, helpful, tidy and did a really good job. Perfect from start to finish- would definitely recommend.
Emma R, St Albans

Professional, prompt, curtious, honest, reliable, value for money.
Fantastic all round service. Will keep your number handy Chris and team.
Many thanks.

What a delightful experience. This job was in Herts and I am in Dorset. I selected 3 roofers from the website. One didn’t respond, one didn’t turn up to assess, but Chris’s boys did the business. They assessed on the Friday and did the job 6 days later. The roofers were smart, polite, obviously well trained and they got on with the job.
I started this whole exercise with low expectations but I was pleasantly surprised. It is just so reassuring to know that there are still firms who can provide a good service. I’m getting on in years and I remember the days when there was time and training for builders so that a good result was the norm. Sadly rather rare these days. Well done and thank you.

The work was completed to a high standard and in a timely fashion. Chris was friendly, professional and very informative.

Would definitely recommend Empire UPVC & Roofing Specialists LTD to others.

Great pre phone call discussion. Very clear, helpful and an excellent job done. Thank you. Will be recommending to others.

Very professional company, brilliant work and would highly recommend.
Will be using again if I need to in the future

Excellent work, the quote was the next day and reasonably priced. The guys were there a full day and we’re very polite and tidy. Nothing was too much trouble (we wanted extra things done) we’re very pleased with the work, and would highly recommend!

So far, we have hired Empire to provide a quote on a job. We had some follow up questions afterwards, before committing. In all respects the service has been very professional and well organised. The quote was detailed and clear and the cost reasonable. Communication time has been swift at each point. This has all helped to ensure - on top of the high ratings posted elsewhere - that we can have confidence in using this company.

Chris came round to quote for this job along with 3 other roofers, we went with Chris not because he was the cheapest but because of the way the whole contact, quote communication was managed.
Well I am so glad we did, we had 2 flat bay windows we want slate pitched, and a bespoke oak porch built with slate roof.
The communication we received from Chris was spot on, his guys who done the work were polite and hard working, the level of care and attention spot on, we had an issue with the porch, not anyone fault, just when we wanted to add electrics at last minute, Chris came up with solution and actioned it immediately.
I would 100% recommend Chris and team well done.
Sara

Very responsive and completed the job on time.

Such a great service polite & fast

Highly recommend this company

Excellent job, great communication throughout the process and delivered on time at the quoted price. Would definitely hire again

Turned up early, Matt and Billy, polite well presented chaps. Carried out the works to the letter, excellent result.

Can't fault, would highly recommend.

PRobinson. CCP HVAC Business Manager

Thanks to Chris and the team on a great job well done. The work was carried out very efficiently and the team left the site tidy each evening. A couple of cracked tiles which where damaged during the job were immediately replaced without issue. Overall, could not fault the service from start to finish. Would highly recommend.

The three workers arrived as expected, they were polite and kept us informed of what they were doing. There was no mess at all, a concern because my aunt is a poorly mobile lady who could fall over obstacles. She is delighted with the unobtrusive nature of the netting. We're very pleased with a good job well done.

Excellent work by Chris and team.

I’ve been impressed by the efficiency and promptness of the service. It’s also been great to see the effective use of modern technology with the drone to increase accuracy and keep down costs. I’d definitely recommend this service to anyone else needing investigation into any roof work needing to be done.

Requested survey and quote for replacing roof of potential house purchase. Chris was quick to respond and proactive in arranging site visit. Very happy with service.

Great. The first 2 days working on our reroofing were spot on and great progress was made. Left the site neat and tidy and looking forward to a similar story for the end of the week tomorrow. Rick C.

Thankyou Chris and team!
An excellent service from start to finish.
We have a new front porch, with pitched roof and brick column within two weeks of contacting you!!
We are very pleased with the result!
Workers were very polite and cheerful, cleaning up completely before leaving.
We would like to thank everyone for completing the job to such a high standard! 👌

A very quick job, at a price that suited us perfectly, and now a perfect roof, thanks.

Great job from start to finish, Chris and the team are very professional and detailed about the job that needs doing, very happy with the service and work done. Highly recommend.

After finding Chris on mybuilder due to a Solar PV Installation that required additional roof work and a very unhappy end customer of mine. Chris at Empire saved my day! Thank you very much for the quick quote and amazing turnaround time of completing the job! Chris kept me updated from start to finish – very good customer service skills!
The quality of the work is 110% and my end customer is very very happy with the end result. And even complemented the lads on site as friendly, professional, efficient. The lads left the site clean and tidy. if I ever need assistance from Chris and his team at Empire again in the future, I would not hesitate to contact. I have one very happy end customer now!

We chose Empire to replace our roof &their estimate was far more detailed & professional than the others who quoted.
The work was completed quickly and efficiently & the Empire team were helpful, polite & professional.
I wouldn’t hesitate to recommend the team at Empire.

I had the roof on a very large outer house last year, it was a very big job had a lot of quotes but chose empire roofing to carry out the work, I met the owner of the company and was very happy to proceed with the work. I have now had a flat roof replaced again by empire roofing. Very happy with both jobs, the work is to a high standard and the work has warranty, overall I would recommend this company for roofing work as it is good value for money. Neighbours admire the roof work carried out on the garage and now the flat roof. Appreciate the workers and how polite and punctual they are. Good experience with the company.

As a lay person customer, you want to feel that you can question any job you are paying a large amount of money for, which Chris allowed me do. The job was completed quickly, the rubbish was taken away and I was satisfied with the end result. Chris was easy to work with so would consider Empire again.

Very old slated roof needed a repair. Chris and the team were motivated and experience. Very reliable service and keep you informed on the progress. The work is carried out in a professional manner and tidy. We had some broken tiles accidentally caused and the after care service was also speedy and adequately done.

Brilliant tradesman.. very efficient and clean job .
Very pleased with Empire services .
Would def recommend and I will use them again .
Many thanks

I selected Empire to do this work as Chris, the MD of the company, was the only one of the 3 companies I shortlisted from My Builder who turned up on time, sent a detailed estimate and responded to queries. The work was completed quickly and efficiently. I wasn't able to have the wider windows and Chris communicated this as soon as it was realised and a solution worked out. I wouldn’t hesitate to recommend the team at Empire.

Meeting Chris has solved our window problem. His service was so polite, friendly, quick and easy.
Feels like we are in competent hands.
Gill and Dave Newton.

Very polite, the site was left clean and tidy. There were some minor additional problems with the job. The company returned straight away and fixed them.

Thank you.

Excellent service: company phoned me within an hour of us accepting their request to do the job. Chris then called round the following morning to look at the job and we received a quote very soon afterwards. The job was scheduled for, and completed the next day. Very happy with the work done, the way the site was left and the price. Will definitely be using again and would not hesitate to recommend.

Hi there Empire UPVC and Roofing Specialists Ltd,
We are The Old Enfield Charitable Trust and are delighted to hire your professional services to repair and maintain our Almshouses Roof in Enfield.
We look forward to working with you within the next few weeks and shall keep you updated with our feedback!
Many thanks
The Old Enfield Charitable Trust

Very pleased with Empire's work. Quote was very reasonable. On time and finished within the time scale set. Good clean up job at the end of every day. Will definitely use them again.

We needed a roof survey completed at short notice prior to agreeing the purchase of a property. Chris and the team responded immediately to the request, contacted me over the weekend to arrange a fixed price survey within 48hrs. The survey was completed on the day agreed, with a detailed report and incredible quality drone photos provided on the same day. Excellent service and would use again without hesitation.

Good communication throughout the job, and very clear on pricing. Got the job done pretty promptly, and the work was completed very quickly with limited fuss - neat and tidy job. The roof repair has so far survived a couple of heavy downpours, so looks like a job well done - would use again and recommend.

From initial estimate to completion Chris Mills was very professional and always available to speak to for any queries. It was a large job, fully insulating the roof of our workshop. The guys arrived on time, worked continuously (no skipping off to do another job!) and cleared everything up after themselves each night. No problem recommending Empire.

Overall, work was done well and completed on time, so can recommend chris for value and quality of the work. Unfortunately, a number of small items to watch for:

- we were left with water ingress in 5 different locations as proper care to avoid this was not taken
- When laying down felt, the team started a small fire INSIDE our property which did not escalate only because we were present.
- Despite these two issues and the fact he quoted wrongly for a scafolding alarm, Chris showed no commercial gestures other than apologising

Therefore would rank the overall experience as Neutral. Clearly a very positive experience for the finished product, but unfortunately with the remedial work inside our property now and the lack of commercial gesture from Chris, difficult to rank the overall job above a neutral.

Chris and he's team done a fantastic job on our extension roof! We previously had a bad experience with other local recommended roofers that hadn't done a professional job. Chris didn't charge us much to put right what other guys had done wrong and we are most grateful! after yesterdays heavy down pore the roof is totally water tight and overall the finish is very neat. We would highly recommend Chris and would definitely use him again in the future.

Completed job promptly to satisfaction, would recommend

Empire UPVC & Roofing did a first class, professional job replacing all the boarding and roofing felt on my flat roof. Chris visited and provided a written quote the day after I put my job on My Builder. His quote was very reasonable for the quality of materials used and the professionalism of his company. Three layers of appropriate roofing materials were applied using a gas torch and I am sure the roof will last much longer than Empire's 20 year guarantee. One of Empire's teams arrived the following Monday to start the work which was completed in 3 days. The team, led by Colin, were polite and courteous throughout and left everything clean and tidy. This was a proper roofing job done by a reputable company at a good price. I can fully recommend Chris and his team if you want something similar.

The team from Empire were punctual,courteous and very professional. Chris kept in touch with me throughout and explained the job in detail. I will certainly use them again.

Chris was a very nice polite and professional person. His rates are very competitive the staff were courteous and the work was done to a standard that you would expect. Great value.. Great customer service and i would definitely use him again...!

Empire turned up punctually and did the job neatly and efficiently within the planned time-frame and in accordance with the agreed specification. I would be happy to recommend them.

Chris of Empire Roofing did a great job. He was knowledgable, friendly and completed the work to a high standard. I will definitely use him again should I need any roofing job. Thanks Chris!

Amazing job. Great work ethic. Polite and polished workmen. Absolute delight to have them do the work. Great finish and quality. Always back to do any small niggles later. Thanks Chris and team.

Going into the job completely blind and not understanding what we were up against was a little daunting but Chris reassured us and explained the whole process clearly and throughly. The cost was fair and the outcome was just what we were looking for. Sadly some of the fascia detailing collapsed on his team (shows how poor the roof was!) but the guys managed to fix this and still make the end result attractive. Having the extra guarantee on top of the work they did is reassurance that the job will last a long time. Thank you Chris, you've been great to deal with and having such a pleasant manner makes our life easier!

Chris is a great guy very honest always responds job started promptly although there was few days gap due to unforeseen circumstances with the roofer car breaking down however did complete job clean tidy simple easy to deal with

We found Chris to be extremely professional and friendly. The roofing team who carried out the job were very efficient and polite. The job was carried out to a high standard. Chris was always contactable. We would not hesitate to use Empire again

On the same day of the visit a telephone explanation and professional quote given. Chris is able to answer any queries you have regarding the work undertaken. The guys that came were efficient, friendly and tidied up each day.

Repointed, reflaunched and renewed leadwork to two chimneys. Very prompt. Excellent communication. Happy with the service.

Fantastic service, fantastic result. Chris goes above and beyond to ensure everything runs smoothly, on time and to the right quality finish. Would not hesitate to recommend Empire. (checkatrade has plenty of similar views!)

Very satisfied. Chris quickly diagnosed the issue and arranged a prompt repair. There's been no rain since the work was completed to fully test it, but we've certainly had no further nuisance from the birds. The team seem well-organised and I received a courtesy call beforehand to warn of a short delay while they finished the previous job.