Empire responded to the job posting very quickly and Chris was able to attend my house the very next morning to assess the problem and I had an estimate for the work by that lunch time.
After agreeing to the estimate, the work was booked in to be completed within a few days, scaffolders arrived on the Wednesday and two men arrived to fix the roof leak the next day.
The workers were extremely polite and communicated consistently as they removed the roof tiles and eventually uncovered where the leak was coming from. They replaced some of the wet batons and then replaced the roof, adding new tiles to replace the broken ones that caused the leak.
The roof was fixed just in time before a large storm hit over the following weekend, which was a good test to see if the problem had indeed been resolved, which it had.
The whole experience was quick and painless, resulting in a permanent fix and at a competitive price. I would have no hesitation in recommending Empire UPVC to my friends and family should the need arise.