I had a bathroom rebuilt, floor needed rebuilding, re-plumbed, expensive heavy tiles and lot of mosiac tiles, quite a complicated shower needing a pump, etc.
I am very difficult customer to please because I like things to be perfect and I like to understand the issues and make informed decisions. The previous builder was a nightmare who left a mess and lots of incompetent substandard work so I was looking for someone to come and rectify all the problems he left.
I chose Hector out of 4 other builders because he was very knowledgable and answered all my questions and knew what needed to be done. Also a very reasonable quote.
Hector's and his team always explained things and discussed any issues with me. Always arrived on time and worked straight through the day. When we ran into difficult bits, nothing was too much trouble to do or explain.
The bathroom is beautiful and top standard. Their advice and suggestions were always spot on. The mosiac tiling is perfect, Carlos built in a curve by burning/bending wood to make it look absolutely amazing - above and beyond the call of duty. They took a bit longer to get it looking perfect but didn't charge more.
Well done Hector and his team (Carlos ,Paulo, Julian et al). They went the extra mile .
***** Competence
***** Reliability
***** Standard of work
*****+ Customer service
***** ++Value for money