Empire UPVC & Roofing Specialists LTD reviews (491)

Chris is a great guy very honest always responds job started promptly although there was few days gap due to unforeseen circumstances with the roofer car breaking down however did complete job clean tidy simple easy to deal with

Chris and his team are brilliant. They turned up at precisely the time they said both days, completed the work on time and on budget. They were polite, courteous and kept us informed of their plans and progress. Beth in the office is so helpful and accommodating. I struggle with work to answer the phone during the day and she happily dealt with me via email which I really appreciated. The entire area was left tidy. I would happily recommend them to anyone - so pleased with used Empire.

Chris was very friendly on the phone and prompt when he arrived at the property to quote. He gave me a thorough explanation as to why he suggested the solution he did. In fact the 4 other builders who quoted had suggested it was a much bigger job and taking part of the roof up, but Chris was confident that didn't need to happen. As a result I ended up spending a lot less than I would have done with the other guys. With his 15 year guarantee, I was satisfied with his advice. His team came within the week and finished the job off very quickly. The roof looks good and the work looks durable! There was a small issue in that a pile of rubbish was inadvertently left behind but as soon as Chris found out, he came around personally to clear it up. Would recommend.

We found Chris to be extremely professional and friendly. The roofing team who carried out the job were very efficient and polite. The job was carried out to a high standard. Chris was always contactable. We would not hesitate to use Empire again

Fantastic service, fantastic result. Chris goes above and beyond to ensure everything runs smoothly, on time and to the right quality finish. Would not hesitate to recommend Empire. (checkatrade has plenty of similar views!)

From a short-list of five there were three who I would have been happy to hire. Each of the three planned to complete the job using similar materials and methods. There was not much of a difference between the actual quotes so that was not really a determining factor. In the end I decided on Chris's company because the quote was slightly more detailed (clearly pointing out the guarantees), and communication was more timely. Once hired Chris quickly scheduled a convenient date for the work. The men (Mick, Jay, and Kieran at various times) arrived on time and completed the work with a minimum of disruption and fuss. Fortunately the job turned out to be straightforward and was completed within a day leaving the site clean and tidy. As sometimes happens, I noticed a couple of snags after the work was finished. A quick e-mail resulted in the men returning the following day to correct the problems. At all times the men were friendly and courteous. I happily recommend Chris's company for similar jobs.

On the same day of the visit a telephone explanation and professional quote given. Chris is able to answer any queries you have regarding the work undertaken. The guys that came were efficient, friendly and tidied up each day.

Repointed, reflaunched and renewed leadwork to two chimneys. Very prompt. Excellent communication. Happy with the service.

Very satisfied. Chris quickly diagnosed the issue and arranged a prompt repair. There's been no rain since the work was completed to fully test it, but we've certainly had no further nuisance from the birds. The team seem well-organised and I received a courtesy call beforehand to warn of a short delay while they finished the previous job.

New Roof - Chris and his team were fantastic throughout the whole process. Helpful and supportive. The team were reliable and left everything clean and tidy. Our roof looks fantastic and we would thoroughly recommend Chris and his team.