I had a very good experience when havang a cracked gutter fixed by Billy. Started with a call where Billy walked me through his experience sorting a similar issue, what he expects will need to be done and them his quote. He was able to fit me in on an afternoon, when he finished his morning job early he called to check if arriving early would be an option.
When he arrived, he asked if I may open the side gate as he didn't want to get any dirt in my house. He assessed the drain, and without pushing the idea, suggested he could raise the drain to same level as pavement so it was less of a hazard. I went with this option and it looked fantastic when finished, I really appreciated this.
Whilst he was working, Billy was more than happy to talk me through what he was doing. I mentioned a couple other minor things (like clearing my gutters) which he mentioned he could do if I wanted. He did not come across as in a rush but as someone who wanted to do a good and complete job.
All in all, a trustworthy professional with a friendly and polite demeanor who charged a fair rate for his time.