Jacques completed the job to my satisfaction, he changed the elements in my heater, replaced the silicon around the kitchen worktop and sink and he also replaced a pipe underneath the kitchen sink. What I also appreciated very much is that he came on site to give me a quote, before I decided to give the job to him a couple of days later. A couple of things left a bitter taste for me though, one is that he snapped at me when he was having difficulty removing the old elements and he said something like 'Can you let me get on with this, I cant work with you over my shoulders'. Now, I was never checking on him all the time, at all. I was sitting at my computer and every now and again I would go and see how he was proceeding. After all, it is my house and also I've had a bad experience in the past when I left workers completely on their own. Secondly, after the job was completed, Jacques informed me that the gate valve by the heater was not longer closing and needed replacing. So I am now left with a valve that needs to be replaced, but was perfectly functional before then.