Ross Kent
Ross Kent reviews (76)
Review from kelly79875, St Austell Review left on 8 Feb 2020Rating: 5 out of 5Radiator pipe damagedQuick and friendly.happy to use againReview from camz99, St Austell camz99, St Austell
Review left on 15 Jan 2020Rating: 5 out of 5New bathroom, refurbishment.Ross came out to price up the job and discuss what I wanted in my new bathroom installation. After he left I was hoping that the quote he would come back with would be within my budget because he was the only person I had that came for a quote that thoroughly went through all the fine details and finishing touches. He talked me into getting a shower direct from the boiler which I was assuming would be a lot more expensive to do rather than keep an electric shower like I had previously, telling me that it wouldn’t be that much more expensive because everything was being ripped out anyway. So glad he did talk me into it. Also within his quote he agreed to re-skim the ceiling which nobody else had offered and discussed using a sensor system for the lighting and extractor fan which is a very nice touch especially having little kids that can’t reach the light pull cord or try to yank it out the ceiling. Ross worked very long days to get the job done as quickly as possible and was considerate to the fact that it was our only bathroom, making sure we went without the use of a toilet for as short duration as possible. Ross’s quote wasn’t the cheapest I had but it was very fair and he agreed to do extra work within the quote than others had so I was happy with that. It was still considerably cheaper than wickes which I had planned to use originally. The only cheaper quote I had was from someone with no feedback whatsoever and Ross has plenty of good feedback so it was a no brainerReview from lynda99195, Par lynda99195, Par
Review left on 26 Dec 2019Rating: 5 out of 5Urgent - leakRoss was fantastic arriving on time and explaining every step of the work. I would highly recommend him to anyone and will be getting further work done by him in the early summer. Thank you Ross.Review from rachel82450, Bodmin rachel82450, Bodmin
Review left on 14 Oct 2019Rating: 5 out of 5Remove old sink and install vanity sinkWill highly recommend , really lovely job and left it clean and tidy . Punctual and friendly and fitted my job in fast as i wished so thankyou so muchReview from maria74163, Bodmin maria74163, Bodmin
Review left on 13 Oct 2019Rating: 5 out of 5Kitchen set up. Sinks, water boiler and water heater.Very good. He knows what he is talking about. Very clean and tidy. Made sure everything was working before he left.Review from sue58844, Bodmin sue58844, Bodmin
Review left on 4 Oct 2019Rating: 5 out of 5Sink and pipingSpeechless Can't fault Ross,on time very helpful Would recommend to anyone Thanks RossReview from mrs41494, Bodmin mrs41494, Bodmin
Review left on 2 Oct 2019Rating: 5 out of 5Shower installationWhat a fantastic job, thank you so much Ross for all you done. Couldn't fault anything, even hoovered when finished fitting the shower and tiling job. Will definitely recommend ,and will use him again.Review from fengey, St Austell fengey, St Austell
Review left on 14 Sep 2019Rating: 5 out of 5Main Bathroom RenovationRoss is a friendly, respectful enthusiastic fella, with loads of great ideas. Our new bathroom looks amazing, finished to a high quality standard. If you're looking for quality- look no further, Highly recommended.Review from trudy56166, Par trudy56166, Par
Review left on 3 Sep 2019Rating: 1 out of 5Install new shower, sink & toilet(Updated on 5 Sep 2019)We seemed to go from one disaster to another, dirty hand prints & damage to walls, leaking toilet, scratches and a chip in the new floor, the last straw was a cracked tile in the shower, whilst he did pay for the floor and paint to repaint walls, the offer of grout to fill a hairline crack along a 500mm tile just doesn’t cut it! That’s was after we were made to feel had caused the damage and that we were looking too close for faults! (Even when we have photographic proof he did this before he finished the job!) We paid out the last of our saving for a tradesman so it was done right not for substandard work and excuses. Unfortunately I can not recommend this tradesperson!Answer from tradesperson:
I take great pride in my work and my reputation, so it is with real regret that I see this customer was unhappy with the service provided. My original quote included costs of professionally cleaning the site once work was complete, but the customer rejected this to keep costs down and decided to do this themselves. The customer then damaged the tiling whilst doing the cleaning work. Although not my responsibility, I agreed to pay to have this redone, and also to pay for paint to redecorate other areas. I managed to complete the job to a high standard, despite using discounted sanitary ware and tile seconds/rejects the customer had sourced. Against my advice, the customer then worked on the shower plumbing themselves, and another cracked tile was reported the following day. Again, not my responsibility, but I have offered to return and re-do that work also. Despite this upsetting experience, I will continue to offer the highest quality finish, exceptional customer service and great value for money. Please do not let this one review deter you from making the right choice and choosing me for your project.
Reply created 4 Sep 2019Review from jameskennedy, Newquay jameskennedy, Newquay
Review left on 29 Aug 2019Rating: 5 out of 5Fit shower tray and other bathroom bitsGreat work, promptly done and a good guy to deal with. Highly recommend