Paragon Plumbing reviews (61)

Excellent job, exactly what was needed and to a great standard with good comms through 👍definitely would hire again!

Friendly and very fast at replying to messages. Replaced 1 toilet. Good price for the job and left my house tidy. Would recommend.

The guy called Steve he checked my old shower said its not working so he asked me to buy a new shower but still looks the same as the old one which he said its not working, and he said he will be back check it with electricians and he said nobody coming, finally he showed up week after, because he was busy with swimming with his daughter or something else, today he opened my main box and said some cable burned black he cant do nothing then just left, so poor his service

Unfortunately, the experience is unsatisfactory. Despite initial promise from Steve in pricing and communication, the performance was lacking. Problems Inconsistent Work Hours: Steve worked 4 hours per day, starting at 9/10 and leaving by 1 or 2 , prolonging the project and raising doubts about commitment. Delayed Completion and Broken Promises: Despite assurances via Whatsapp, the completion date was repeatedly delayed, causing inconvenience. Premature Payment Demand: Steve demanded full payment with an incomplete job- the bathroom door hadn't put on, questioning professionalism. Unjustified Payment Advances: Advances for van issues were granted in good faith, but trust was seemingly taken advantage of. Neglect in Addressing Leaks: Post-completion leaks from toilet and sink were not prioritized, showing a lack of responsibility. Poor Communication for Issue Resolution: Steve's communication and organization declined when problems arose, with significant delays in addressing issues. Long Delays and Lack of Responsiveness: Fixing a toilet leak took over four weeks, with unresponsiveness to messages and calls, indicating poor professionalism. Lack of sincerity of apology: Despite delays and inconvenience from a broken toilet, Steve offered an insincere apology, showing a lack of accountability. In conclusion, my experience with this builder has been negative. I caution clients to consider alternatives, avoiding the frustration I endured.

Steve’s installation of my 2 shower sliding doors was great. He did a very precise job and left my toilet clean. He was able to find me a good deal on both installation and doors quality. Will use him again most likely.

Absolutely Brilliant. Steve did a great job replacing a faulty kitchen monobloc tap and refitting a poorly installed sink.A very fast response and mega reasonable price for the work which was completed in a timely manner. 5***** for a great job many thanks Steve.

Very pleasant, efficiant, resonably priced. Thankyou. Definaitly use again. Highly reccomended. X

Steve is a highly skilled pro with great attention to detail. We would definitely hire him again. The work was of a high standard and Steve was communicative and proactive throughout.