Karl arrived on time as arranged and was very polite. Karl did notice once he unrolled the lounge carpet a fault in it, he spoke to the suppliers on my behalf and explained the fault to them and he knew exactly what had happens with the carpet at the manufacturing stage. As I did not want to delay having the carpet fitted.....Karl got me a refund and also repaired the fault and fitted my carpet where it would not be seen under my unit. Karl as but new grippers down where needed and also replaced a small piece of underlay around my fire surround at no extra cost. ( I did pay him a little extra for what he had done for me) Karl is very professional, polite, and does go the extra mile for his customers . I would highly recommend Karl and would certainly be using him again. Thank you so much Karl wonderful job and very pleased with your service. Excellent.....pleasure to meet such a person who takes pride in his work.
Kind Regards
Mary Houghton