Narcis was very diligent and made huge amounts of effort to resolve any issues we had, however small, even volunteering to come back to fix the last few small things personally.
Communications were generally good, and it was easy to deal with Narcis.
The price was reasonable and they were very transparent about any additional charges and about materials costs. There were plenty of additional things they could have charged us for but didn't, such as delays due to items we'd ordered not being delivered on time.
However, the actual fitter who worked on our bathroom was disappointing. He mentioned that he specialises in roofing work, and it felt at many times like he didn't know what he was doing.
He didn't seem clear on how some components worked and we had to explain to him (we just read the instructions). He made lots of silly mistakes like plumbing things wrongly or missing components that needed installing. He was a bit sloppy and in general the quality of his work was average. It felt like we had to be diligent to spot issues and get him to fix them.
These things were frustrating to have to deal with, however Narcis was very conscientious about resolving anything he possibly could. He really did work hard on this, but some things are 'fixed solid' once done and can't be remedied. While the process was not always the smoothest, we are happy with the end result, both bathrooms look great, and we are grateful for Narcis' efforts.