Damp & Mould Cure Services reviews (192)

I must say I am a little surprised that negative feedback has been left. As you are aware when we came to do the original survey we discussed 3 different options available to you. The best option was to have the external ground level lowered so that we could put in a new damp proof course, this option was dismissed by yourself due to time and cost. We then explained that the majority of the time membrane sheeting would be plugged to the wall as this has replaced tanking on most occasions and we could then fix batons and plaster boards and then plaster or just put on panelling. Again this option was not taken as you preferred the cheaper option which was the tanking solution. As you pointed out we came back 4 times and put more tanking on but after the second visit we explained to you and your parents that the best option would be for us to use the membrane sheeting if you were not prepared to have the ground level lowered as this would keep the garage dry. At the time of the initial survey you asked about a guarantee and I explained that we could not give you one due to the ground level on the side wall and that if there was a problem it would happen within the first few months and that I would see what else could be done if this happened, which we have by coming back 4 times. It seems that you have now agreed in your feedback that the best solution as we said from the start was to lower the ground level on the side wall.