CONCLUSIVE PROPERTY SERVICES LTD reviews (538)

Thank you for your feedback. I would like to clarify that before attending the property, I explained over the phone that our charge of £125 + VAT covered the diagnosis, the first hour on site, and the repair of the boiler fault where possible. I also clearly advised that the Gas Safety Certificate and boiler service were separate items and would incur additional charges. Before any work was carried out, I discussed the costs with you again and obtained your agreement to proceed. Once on site, I completed the agreed work and resolved the boiler issue as requested. We always aim to be transparent with my pricing and explain what is included before attending a job.

Thank you for your feedback. As explained prior to attending, the agreed call-out charge was £125 + VAT, which covered the emergency same-day attendance, diagnosis, and the first hour on site, regardless of the fault found. This pricing was confirmed in advance before the booking was accepted. Upon inspection, the issue was identified and resolved safely during the visit, restoring the boiler back to working order the same day. The charge was for the professional diagnosis, attendance, experience, and resolution of the fault - not based solely on the amount of time spent on site. We always aim to provide a fast and efficient service for all customers, especially where heating and hot water are involved. An invoice can certainly be provided upon request. Kind regards, Conclusive Property Services

Thank you for your feedback. We would like to clarify a few important points for transparency: The price for the repair was fully agreed with you in advance before any work was carried out. The work involved diagnosing the fault and replacing the gas valve, which includes labour, time on site, and sourcing parts. Our pricing reflects the nature of independent repair services and is not directly comparable to manufacturer promotional service packages, which may have different terms, availability, or limitations. Regarding the allegation of damage to your cooker, we take such matters very seriously. However, no damage was reported to us at the time of the visit or immediately after completion of the work. This concern has only been raised over two weeks later via this review. Had this been brought to our attention on the day, we would have investigated it promptly and taken appropriate action. We believe this review does not fairly reflect the service provided.