We had a problem with a second flight of stairs and from the start of our communication with Chris he reassured us that the stair case was not going to collapse (which I was really worried about), we sent photos of the stairs so he could see what he would be dealing with and we quickly agreed a date and time to do the job. On the day Chris talked through the job he was going to do and explained how this would be done. Chris is really friendly and professional (loves to hum whilst he works which is actually lovely to hear), excellent workmanship and worked through until the job was finished. Will definately be having him back to work on the first flight of stairs which creak and need servicing. Would recommend him to other people.