Chris Ward proved that he covers the whole of the UK by his willingness to drive up to Glasgow to correct our creaking stairs and landing. Having departed early morning from his base near Hull, he arrived with us precisely within his predicted time slot, and after a quick coffee he set to work, continuing without further break until the job was done. The stairs and landing are now perfectly quiet where before they were so bad they would wake up anyone sleeping upstairs. Just as Chris states, the quoted price is what you pay, even though he would not know the exact extent of the problem before arriving. I would add that he is a friendly and cheerful character who obviously is happy in his work, and I would have no problems with hiring him again in future if the need arose.