I contacted Tom who promptly called back and arranged a viewing of the work and provided a quote for cleaning the guttering, fixing the leak and cleaning the fascias.
During the work the team identified further issues out of scope from the original quote. They promptly contacted Tom, who would come and discuss what was found. We were always shown the problem or took pictures to of the areas that needed attention, like the rotten wood, the 5 birds nests and where they pecked through, the crumbling felt flashing.
Tom gave us a breakdown of the work to be done and a quote for this work. Tom ensured the the ownership of confirming the additional work was with us and at no time was I under pressure to have this additional work done.
Tom tracked the progress of his team daily and I found all the team to be very professional and dedicated. The team worked hard and had a really good attitude working to high standards.
I would absolutely recommend Tom and his team and BRC would be the first ones I would call for any further work in the future.