William and his team helped me out with a pretty complex basement leak. a skylight window needed replacing and a portion of the concrete tanking needed rebuilding to ensure a watertight seal. he also dug up a portion of the front patio to improve the drainage system and make sure water was moving away from the house and the basement. then everything was resealed and the room fully redecorated. it was a big invasive job and very tough to get right.
before he came, i had a few people look at the problem and either didn't want to do it, or were giving very high estimates. it wasn't cheap but William was extremely fair about what needed doing and what he could do to minimise the cost to me. a few unexpected things came up during the project and he stuck to his quotes. if we added anything extra, he charged it at cost and never aimed to increase his margin at all.
the pandemic stopped the work midway so unfortunately the project dragged on longer than planned, but not before everything was sealed. once they could work again, everything that was pending was finished.
i can happily say that, despite some intense and continuous downpours since then, the basement structure is holding up well and the drains are working like a dream. it feels good to know the basement is watertight as should always have been!
in summary he is communicative, very fair, and generally a nice man to deal with. he will always find a soluion and come back if there are any issues later on.
