On the phone, Paul sounded lovely and professional.
After explaining on the phone that it doesn't make a difference when you want a book but make sure you're on time as we needed access to my neighbor's property and he will need to take off work therefore you will need to be on time. Paul promised he wouldn't let me down and guess what he did!
The first excuse was stuck in traffic, rebooked for a couple of days later, and paul promised to be on time but guess what came up with the excuse as van breakdown and overheated so will be running late unfortunately my neighbor already taking off work had to leave.
I rebooked for a third time with paul explaining my neighbor is fed up as he keeps missing work you have let us down twice only rebook if you guarantee to be there before 3:30 PM. Paul promised he will be 30 Min early and guess what paul never arrived and came up with more excuses.
Please do not fall for paul's lies and he will mess you around time and time again with the greatest excuses!!!