Richardson Gas & Heating Engineer reviews (357)

Review from MyBuilder user from Glasgow
Rating: 2 out of 5
Review left on 23 Mar 2025
Replace vented with unvented system
Unvented was fitted neatly but there were some issues Flooding in the flat downstairs after install, which they came back and repaired. One of the pipes installed has covered the electrical switch so it's not accessible. I asked for a control pad to control the hot water settings/temperature, they installed the T-Smart Tesla control on the main immersion heater. It keeps breaking down and has been changed 4 times, and has stopped again. I asked them to replace it with some other control pad and even offered to pay extra for that, but they havent responded. Usually we have to use the booster manually each time we want hot water, and so heat it up at the premium peak rate price. This tsmart system that they recommended and installed is not fit for purpose. If they respond & replace the t-smart with something that works,or, if possible/safe change fused spur to a compatible 3 pin socket so I can connect a smart plug instead, I will amend the score.
Review from MyBuilder user from Renfrew
Rating: 1 out of 5
Review left on 13 Dec 2024
Inspection and test of four gas appliances
Expected between 1 and 1.30. Texted to say was running late. Text again to say just completing job. I cancelled job and was told they would get in contact for visiting following week. No contact was made. Very disappointed!
Answer from tradesperson:
Hi John, Apologies I have only just picked up your review due to not being on MyBuilder that much anymore. Hope you had a good Christmas and new year. Sorry the disappointment with our services, as said we got held up on other jobs with unforeseeable issues that we couldn’t leave until sorted. I contacted you to let you know we were running late due to this. You the replied you had to go out so you cancelled the job. I then messaged apologising for any inconvenience caused and told you that I would contact you with my next availability, not for visiting the next week, I messaged you this on the 29/11 1423 (if you need to check). Again apologies for any inconvenience cause by this. I hope you managed to get it sorted, If not we are still more than happy to arrange and get this sorted for you as we know it’s hard to get specialists for the aga side or things. Best to text if you do need our services. Thanks Kristian (Richardson Gas & Heating Limited)
Reply created 7 Jan 2025
Review from Thomas, Glasgow
Rating: 5 out of 5
Review left on 3 Dec 2024
Replace Boiler
After contacting to replace a 25 yr old floor standing boiler for a modern boiler, Kristian agreed to visit to provide a quote. He promptly provided a quote and managed to fit me into his schedule at short notice – on a Saturday. He ordered the materials including smart thermostat and smart TRVs which he brought on the day of the job. He carried out the work on his own and worked late to ensure that the new boiler was working prior to our family moving into the home. He installed the new boiler to a high standard and setup the smart controller showing me how to operate. Thanks for all your help.
Review from Alan Phillips, Helensburgh
Rating: 5 out of 5
Review left on 29 Oct 2024
Fluless
Thanks for fixing the fire with which we had issues. Efficient and friendly, would definitely recommend 👌
Review from Robert Taylor, Paisley
Rating: 5 out of 5
Review left on 18 Oct 2024
New combi boiler install
New boiler install - First class. Great communication, on time, fair price. Would recommend to anyone.
Review from MyBuilder user from Bathgate
Rating: 5 out of 5
Review left on 2 Oct 2024
Gas certificate and installation new food trailer set up.
Review from MyBuilder user from Glasgow
Rating: 5 out of 5
Review left on 16 May 2024
Noisy pipes
Review from Shirley, Glasgow
Rating: 5 out of 5
Review left on 7 May 2024
Gas central heating replacement
Very happy with my boiler replacement. Job was done very quickly and efficiently . Communication was good and they tidied up so well you wouldn’t know they had been working for 6 hours. Would definitely recommend this company.
Review from Customer of Richardson Gas & Heating Engineer
Rating: 5 out of 5
Review left on 27 Mar 2024
Fitting new boiler and additional radiators
We are very pleased with the service, quality of work, price and communication that we received from Kristian. We needed an existing boiler to be replaced and a number of radiators to be added, along with extensive pipe work, as well as a solution to the low pressure of hot water in our kitchen. After being repeatedly fobbed off and blanked for months by another engineer whose quote we had originally accepted, Kristian quoted a lower price, did the work within 3 weeks, precisely as promised and kept in touch throughout. No b***sh** either. I would not hesitate to employ Richardson heating again and would highly recommend them to anyone planning gas or plumbing work in the Dumbarton or Helensburgh area.
(Updated on 28 Mar 2024)
Review from Carrie, Johnstone
Rating: 5 out of 5
Review left on 19 Mar 2024
Move boiler
Great service and completed the job on time and very neatly