My roof had been leaking into my bedroom and I called upon the services of a roofer, recommended by a friend. He completely botched the job and made the situation much worse. Terry Lethbridge came to the rescue, stripped out all the bad work and did the job properly. He explained, in advance, in writing, what he would be doing. The work took much less time than I thought it would and Terry provided photos of all stages of the work. Because of my previous experience, I actually went up onto the roof and inspected the work at the end of the job. I saw for myself what a good job he and his colleagues had done.