Polite and Friendly service. He traveled 10 miles to get a part for the old boiler and spent the morning trying to fix it, sadly the part did not fix the back boiler and more expensive work was needed, however the back boiler is 30 years old and these parts are no longer available. A new boiler is needed but we are short of money at present and so will have to wait till we have money available. Michael offered not to charge us at all for a mornings work as the boiler had not been fixed, this we thought was unfair so we did offer him the full £80 which he rejected and settled on giving him £20 in the end. Would definitely use again. Polite, informative, friendly and seemed happy which is not always the case with some tradesman! Would definitely use him again. Highly recommended.