Empire UPVC & Roofing Specialists LTD reviews (491)

Great communication and super workmanship. Very trustworthy and honest. Prices fair too. Would highly recommend!

Good communication throughout the job, and very clear on pricing. Got the job done pretty promptly, and the work was completed very quickly with limited fuss - neat and tidy job. The roof repair has so far survived a couple of heavy downpours, so looks like a job well done - would use again and recommend.

We had two new flat roofs fitted by Chris and his team. Although their quote was the most expensive, we decided to go with them because we wanted to be assured of a professional job. In addition, they were the only ones who were proposing to include all the requisite levels of a ‘warm roof’ (sub-deck, vapour control, insulation, deck and covering), which is what we wanted. Chris also itemised every step of the job clearly so we knew exactly what was going to be done. The two young guys from Chris’s team who did the work were very hard working and polite and finished the job in good time (about 4 days). They kept us informed about progress and cleared up carefully at the end of each day. Overall, they did a great job on the roofs and the new fascia boards and guttering look really good too. The only issue we had was immediately after the initial job was finished, there was some water leaking in from the dormer on the adjacent pitched roof. Chris responded quickly and had someone come round and resolve the issue (a cracked tile) the next day. So, now everything is fine - and we’ve had some severely heavy rain recently to test it. The work is guaranteed and I am confident that Chris will maintain the support and care should we ever need it. Excellent customer service and a very professional job. I would have no hesitation in recommending Empire if you need a good quality flat roof installed.

Chris and his team remained professional and patient whilst dealing with our works, as due to discovery of a high level of asbestos the project plan had to be adjusted several times prior to the works being agreed with six different landlords before going ahead. We were pleased to have had the works completed last week ahead of the autumn. I would highly recommend Chris and his team.

We needed a roof survey completed at short notice prior to agreeing the purchase of a property. Chris and the team responded immediately to the request, contacted me over the weekend to arrange a fixed price survey within 48hrs. The survey was completed on the day agreed, with a detailed report and incredible quality drone photos provided on the same day. Excellent service and would use again without hesitation.

After meeting a few companies, I found Chris to be very professional and direct. He quoted promptly without a forced sale. The job was completed in a timely manner and to a high standard. All rubbish was cleared. I would use Empire again and highly recommend the services.

From initial estimate to completion Chris Mills was very professional and always available to speak to for any queries. It was a large job, fully insulating the roof of our workshop. The guys arrived on time, worked continuously (no skipping off to do another job!) and cleared everything up after themselves each night. No problem recommending Empire.

Great job done! Chris came to review my flatroof that needed replacing and within hours had sent me a detailed quote. His team answered my many questions and did the job quickly and well. Pictures were sent for all stages of the roof replacement and no mess was left. Would definitely use again for any roofing issues. Also got a 20 year guarantee.

Overall, work was done well and completed on time, so can recommend chris for value and quality of the work. Unfortunately, a number of small items to watch for: - we were left with water ingress in 5 different locations as proper care to avoid this was not taken - When laying down felt, the team started a small fire INSIDE our property which did not escalate only because we were present. - Despite these two issues and the fact he quoted wrongly for a scafolding alarm, Chris showed no commercial gestures other than apologising Therefore would rank the overall experience as Neutral. Clearly a very positive experience for the finished product, but unfortunately with the remedial work inside our property now and the lack of commercial gesture from Chris, difficult to rank the overall job above a neutral.

Chris and he's team done a fantastic job on our extension roof! We previously had a bad experience with other local recommended roofers that hadn't done a professional job. Chris didn't charge us much to put right what other guys had done wrong and we are most grateful! after yesterdays heavy down pore the roof is totally water tight and overall the finish is very neat. We would highly recommend Chris and would definitely use him again in the future.