Estimate - Rob was one of the first to respond to the MyBuilder job posting. He came out to see the work and gave me a rough estimate at the time, followed promptly by a formal estimate via MyBuilder. He identified, at the visit, the type of bricks and mortar used. A point of detail I hadn't even considered.
Schedule - I was flexible and although our schedule slipped, it made no difference to me. Just a sign of how busy Rob is I guess.
Work - Repointing and recapping my very old red brick wall. Rob and Michael arrived at the times agreed, were polite and tidy. The site was clean when they left at the end of the day. The repointing was carried out as agreed, with Rob sourcing the half-round bricks that were needed to cap the wall. The work was carried out sympathetically and the final job is just what I needed and doesn't stick out.
Summary: Rob was easy to talk to, no nonsense and knows what he's doing. He responded quickly to my communications and did what he agreed to do, something I really appreciate. On the day he came to deliver the invoice, he swept the work area again (following rain the night before), even after finishing the work the day before and leaving the site clean. On receipt of the invoice, I was pleased to see that it was £50 under the estimate.
When I have the need of a general builder in future, I will be calling Rob.