Last year , we were having problems with some leaking velux windows. Sam from SS Roofing replied to the post, turned up and said he could sort it out. We thought the price was a bit expensive but were keen to get the roof/windows sorted out before the winter. 2 men spent about 2 hours on the roof, replaced a few broken tiles and cleared the moss from the roof. They said that that should sort the problem out and actually left us with a Five year guarantee and assured us they would return should the problem persist. Shortly afterwards we had a heavy downpour and the rain continued to seep through, leaving water marks on the ceiling which I had just repainted. We got in touch with Sam who promised to return but never did. We continued to phone him weekly for months, only to be told they were busy and would get back to us the following week. That never happened. The last time I spoke with him a few weeks ago, we once again promised to phone me with a time but again, that never happened. He now does not even answer the phone when I ring. My husband and I are very dissatisfied with the service we have received as we paid good money to the company with the promise that they would sort out the problem. I would quite definitely not recommend this company to anyone. In our opinion, they have just taken our money and shown no interest in doing a good job, leaving satisfied customers. The 5 year guarantee is just a joke.