Roof Professionals reviews (2018)

Review from alan_y5l, Milton Keynes
Rating: 1 out of 5
Review left on 11 Jan 2020
Two minor leaks in a pitched roof
Based on my experience with this company I would not recommend anybody to use them. They damaged a second roof and a satellite dish whilst working on a job, they were late attending the job, the skip was left outside for over a week on a public path and it has taken weeks to receive any kind of warranty for the work done. This is besides the mess they left on our premises which we had to clear up ourselves. I am very surprised there has been no other negative feedback (again based on my own experience) but maybe the 'feedback awaited' from so many customers might be an indication that not everyone is happy with the work taken on by this company. I am hoping this feedback appears on this site, but it wouldn't surprise me if it is deleted somehow.....
(Updated on 14 Jan 2020)
Answer from tradesperson:
Alan Thank you for your feedback . As a small Company we take great pride in our customers and work competed so much so we have hundreds of happy customers . Each review posted by customers is a chance for customers to provide their experience , if a customer hasn’t left feedback this is because we haven’t competed work as of yet or a customer no longer requires work . By law each customer is entitled to a 14 day calling off period to cancel if they change their mind . Feedback can only be removed at the request of a customer not a trader - which means if a trader has come to an agreement to resolve issues and then a customer is happy with this agreement then feedback can only be removed by the customer to show they are happy with the outcome. In regards to skip hire ( and independent skip company work on their own collection schedules which we have no control over so delays may occur in collection . In regards to re roofing debris that damaged a tile on your extension roof ( we competed a complete re roof on this area after being made aware . You’ve now received your 25 year warranty a main new roof and extension new roof that looks brilliant, yes teething issues with skips beyond our control and your warranty docs took longer than expected due to a high demand but the results look brilliant. Myself and my staff have taken all Comments on board and thank you for this .
Reply created 11 Jan 2020
Review from mrs_williams_11, Northampton
Rating: 5 out of 5
Review left on 10 Jan 2020
Replace few broken roof tiles
These are Real Roof Professionals. They were Prompt, and thorough in doing the job. I couldn't have found better people to do my job. They relieved me of my anxiety about the leaking roof and repaired it within hours of seeing the job. I will always highly recommend them. Mrs Williams
Review from dennis10100, Bedford
Rating: 5 out of 5
Review left on 8 Jan 2020
Replace flat garage roof
Although Wesley's team started a day later than scheduled due to circumstances beyond their control, the work was completed in one day rather than two and was therefore completed on time. The lads did a good job of the roof, they were courteous and hard working and left the site clean and tidy, taking away all rubbish. They even swept my neighbours path before leaving. A good job, well done. Thankyou Wesley.
Review from amcgrath, Ashby De La Zouch
Rating: 5 out of 5
Review left on 8 Jan 2020
Roof tile fallen off
Same day service- excellent!
Review from will58501, Wellingborough
Rating: 5 out of 5
Review left on 8 Jan 2020
Leak in roof
Wesley was quick to get a decent quote and get his men onboard. They acted professionally, leaving site clean and completing a great job. He was easy to contact and I Would definitely use roof Professionals again.
Review from dan22656, Northampton
Rating: 5 out of 5
Review left on 5 Jan 2020
Maintenance on roof
Wesley and his team did a great gob at last minute notice at a good price too did what he said and provided photos and guarantee would recommend 21:05, 5 Jan 2020
Review from amanda78946, Corby
Rating: 5 out of 5
Review left on 5 Jan 2020
Roof ‘join’ issue?
Came at the time arranged. Professional and helpful manner.
Review from clackclack, Huntingdon
Rating: 5 out of 5
Review left on 2 Jan 2020
Small leak investigation: Roof/Chinney
We had a small leak coming from our chimney and a few loose tiles on the roof just before Christmas. Wesley was quick to send members of his team to asses and give us a quote. The price was realistic, the work was to be carried out the same day and be followed up with a guarantee so we agreed to go ahead. The work was carried out within an hour or so of sourcing the tiles and the invoice via message was received just before the work began. Wesleys team then took photos to show us what they had done once completed. Wesley got in touch prompting payment but we did request a grace period of a couple of days (expecting rain) to be sure the repair was successful and we haven’t had any issues since. Wesley was easy to liaise with and very responsive throughout. The formal written guarantee was sent over via email following payment. Like most with little knowledge in the field we put out trust in the tradesman and can feel vulnerable at times but, despite our hesitation with the speediness (usually too good to be true) all has gone very well and we are so pleased with the outcome! Would recommend, thanks Wesley & team :)
Review from dc197, Milton Keynes
Rating: 5 out of 5
Review left on 1 Jan 2020
Minor leak on tiled roof, inspect and repair
All good. Wesley replied to my advert promptly, came to quote as agreed, and his lads did a good job. Recommended.
Review from collins_94, Wellingborough
Rating: 5 out of 5
Review left on 1 Jan 2020
Leaking gutter
Great job finished within 2 days by 3 very polite and hard working lads. Looks like a new roof. Found one slight problem but this was acknowledged within a few minutes of my text and rectified the next morning. Would recommend the company

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Roof Professionals reviews (2018)

Answer from tradesperson: