Absolute cowboys. Stay well away. They asked for a 35% deposit upfront then treated my job as "hospital job". They told me it needed 4 -5 weeks but refused to give a schedule of works.
Further, they were to find a leak in my kitchen and give me proof of what caused the leak. Using someone who was not a qualified plumber they came back with the very dodgy opinion that it was my dishwasher. Then they refused to give a document specifying the cause of the leak which made it difficult to process with my insurance company. Since then I have found a reputable qualified plumber who identified the source of the leak (nothing to do with the dishwasher) and who gave evidence of this.
On the first day supposedly they were just installing scaffolding but no, they then proceeded to rip out the kitchen also. Not great for my dinner party that evening.
At no point did Mr. Mikhail conduct a full site meeting where we could discuss exactly what work needed doing: e.g the colour of paint, silicone, what to paint etc. He went ahead as if I, the client, didn't exist.
What he was good at was calling me up several times a day to ask me questions that would have been answered in one decent site meeting.
When I pressed him for a timescale and evidence of the leak we walked off the job keeping all of my deposit. Really? Over £5000 to scaffold for a week, paint a couple of coats of weathershield and render a small chimney stack, patch a hole in the living room plaster? Outrageous.
