Mark, along with his son Sam, fitted the kitchen to a very high standard. They were always polite and friendly. Mark obviously has high standards; his attention to small details was pleasing. He was also helpful with the relocation of the washing machine, which, strictly speaking, wasn't part of the kitchen refit.
Importantly, he has contacts with good-quality sub-contractors (electrician, gas fitter), and he clearly has a good working relationship with Howdens...very important when we changed our mind about stuff or when something needed replacing.
All in all, a good experience. Thanks, Mark and Sam!