Patrick set his team on to install a new tiled roof on my mams house. Only for a team member to put his foot and drop a tile through a bedroom ceiling. Ending up with two large holes. Patrick tried to fill them in unsuccessfully. We complained. Then he got a proper plasterer to fix the holes. Also, the chimney cowl looked damaged after they finished the roof. It disappeared, blown off by the wind ! Patrick said he would get another one. He hasn't. All in all it's been a very stressful experience. On a good note Patrick is a very polite person.