The guys got the job done in the time specified at a reasonable quote. Upon visiting to give us an initial quote, kyle took photos, made notes, and took the time to ensure the quote was accurate, then emailed an estimate a couple of days later. On the contrary, we had had 3 other quotes: 1 quoted £4k (apparently they doubled the VAT); Another was also pricey, and had a tonne of typos in his quote; the third whizzed around the house, was a good price but likewise typed with his face. By process of elimination, oakleigh seemed like the sensible option. They let us know when plans changed as a cheaper part was needed, so they reduced the price accordingly without me having to awkwardly ask. A couple of things I don't like are that there are two holes in the wall where old pipes were cut out, and they hadn't plastered over- given the option I would have opted to have the wall cleared up. A screw wasn't fastened on the boiler, so you can lift up the boiler front panel and see the electrics underneath- I'm sure I just need to screw it down, but it comes across as slapdash. These aside however, i'm satisfied with the work - Kyle does care about his clients and their feedback (he called a couple of days later to ask us how we were getting on). He offered to screw in the smart thermostat if we sent him a message when he's next in the area, and we have good water pressure and a working boiler. And impressively, my partner told me they can talk about biscuits for a solid 5 minutes.