mrs34939, Nottingham
Rating: 3 out of 5
Repointing small semi detached house
(Updated on 7 Dec 2020)Jamie repointed my house and I found his work acceptable.He kept me informed if there was a problem with him not being on time (problems with his van) He was friendly and polite.I was aware that this job would cause a lot of mess.However Jamie gave me his personal guarantee that he would jet wash the paving on the property,as well as next door (Front drive) also windows would be cleaned. This I accepted as good practice. The reality of this guarantee was that at the end of the job an ordinary garden hose was used on my paving,and no washing down was done on my neighbours drive. Jamie told me the rain would wash the brick dust away (It has not) I am left with mortar on the windows and sills, also mortar on outside gas pipes which I can't remove,there is also damage to a doorstep.Jamie is very personable,hard working and polite.The actual re pointing was acceptable. However I would not employ him again as his guarantee of leaving everything clean and tidy is not to be trusted.
Answer from tradesperson:
We done a good job on the pointing and fixed your roof leak. Gutters was not mentioned at all.
Reply created 7 Dec 2020