Fresh Breeze Home Limited

Rating: 4.6 out of 5

Fresh Breeze Home Limited reviews (41)

  • Review from MyBuilder user from Slough
    Rating: 2 out of 5
    Review left on 19 Jul 2025
    Reducing damp around the flat
    Poor communication with me and with the sub-contractors. Part of the job poorly done, can't get a partial refund because of their policy. Too many issues to list. Don't recommend and won't hire again. Updated on 14.8.25: I contacted the company a few weeks later and they sent someone out to fix the issue👍 However, their communication was very pushy that it was annoying!!! Asking me over and over again to delete or amend my review. Now I saw that they posted a screenshot of my WhatsApp chat with them 👀 Josh was helpful to sort out the problem and they don't work with the people anymore who did the sh*t job. Changed to two stars but still wouldn't recommend.
    (Updated on 14 Aug 2025)

    Answer from tradesperson:

    Thank you for your feedback, Brigitta. We’re pleased to share that we’ve now resolved the issue by arranging for our team to return and carry out the necessary corrections. The electrician originally involved is no longer with the company, and we’ve also replaced the extractor fan with a more suitable model at no additional cost. We’re grateful you gave us the opportunity to make things right, and we’re happy to hear you’ll be updating your review. Our team is committed to delivering excellent customer service and will always go the extra mile for customers who work with us to find a solution. Thank you again, Brigitta, for your patience and understanding! 😊

    Reply edited 10 Aug 2025
  • Review from Naziha, Wednesbury
    Rating: 5 out of 5
    Review left on 30 Apr 2025
    DAMP COURSE
    The team are super efficient and friendly, we had Marc come out first to complete the damp course and then had the plastering team to finish the job off. They were able to keep our room clean and tried avoiding mess as much as they can, they can few times to ensure the job was done to a good standard.
  • Review from Mark warrender , Stockport
    Rating: 5 out of 5
    Review left on 16 Apr 2025
    Damp under window sill
    A very professional oufit i would recommend.
  • Review from Gary, Stourbridge
    Rating: 5 out of 5
    Review left on 12 Apr 2025
    Damp Walls in Terraced House
    from start to finish, the service was superb. I had tanking and a new damp proof course installed, so to be honest, i wont really know how effective the job is until 3 or 4 months down the line ie everywhere is still dry. however the work that has been done so has been first class. the builders, plasterer's were outstanding. very friendly, nothing was too much and i was very impressed the lengths they went to to tidy up at the end. Highly recommended.
  • Review from bernadette, Walsall
    Rating: 5 out of 5
    Review left on 11 Apr 2025
    Highly Suspected Rising Damp- needs DPC
    The Surveyor Jamie was highly skilled and very thorough. He will give you good and honest advice on damp issues. Very polite and professional. Spot on diagnosis! Couldn't ask for a better surveyor! A proper one!
  • Review from Mike Knowler, Horley
    Rating: 4 out of 5
    Review left on 24 Mar 2025
    Damp remediation and repair
    We liked their friendly staff. The work they have done looks pretty good. Only downside was a slightly messy finish where a skirting board was replaced and the beading around the edge had disappeared. We had some issues with their outsourced scaffolders too but I can’t put that in Fresh Breeze.
  • Review from Livvy Peebles, High Wycombe
    Rating: 1 out of 5
    Review left on 25 Feb 2025
    Damp in lots of places of my house
    I have been let down on multiple occasions and had my time wasted by this company. Adrian came and looked at all the damp in my house and I was very impressed with how thorough he was. He recommended i get a PIV unit in my loft and have damp course injected in my livingroom. They sent me an invoice via email and asked me to pay a deposit and we scheduled a date for them to come. They only sent this email late afternoon/evening and I didn’t check my emails until the next day so didn’t see it. First thing the next morning I got a phone call from them saying as I hadn’t paid the deposit they had given my slot to someone else and had to reschedule. So we settled on another date and I paid the deposit. The day they were due to come no one turned up. 2 hours after they were due to arrive they phoned with an excuse and said they would come the next week, but the same thing happened! No one turned up!! They tried asking to reschedule again. But I’ve said I want a full refund. Not impressed!!

    Answer from tradesperson:

    Dear Livvy Peebles We’re truly sorry for your experience and understand your frustration. Adrian takes great care in his assessments, and we’re pleased you found his advice thorough. Regarding the deposit, we operate on a first-come, first-served basis to be fair to all customers, and we regret any confusion around this process. As for the missed appointments, we always strive to be reliable, but occasionally, urgent cases require our attention. While this isn’t an excuse, we should have communicated better and sincerely apologize for any inconvenience. Your time is valuable, and we deeply regret letting you down. We respect your request for a refund and will process it swiftly. If there’s anything we can do to make things right, we’d love the opportunity to do so. Best regards, Peter Reynolds Fresh Breeze Home Ltd

    Reply edited 9 Dec 2025
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