Dave is a courteous and friendly chap, easy to work with. He has over a decade of experience the last three with his own firm.
The job was done for a fixed price. There was some unscheduled work which needed a piece of piping and a trip to get it, the fixed price remained fixed.
He arrived fifteen minutes earlier than agreed on the Saturday morning. Getting a non-emergency Saturday booking is useful for keeping your annual holiday allowance. His communication is good.
Dave thought the job would take half a day and it did. At the beginning he needed to turn the water off in the cellar. Realising it was flooded with rainwater I asked if he had a change of footwear so he wouldn’t track the cellar through the house, he did without making an issue of the request.
A problem did develop and having mentioned it to him along with the symptoms/clues Dave was back on the Monday to fix it within half an hour.
Dave is user-friendly, happy and helpful, I would recommend him.