Eleanor Toohey, Kentish Town, London
Rating: 1 out of 5
Remove 1 radiator, install 1 new radiator, install new tap
Mitch and John are nice guys but the job didn't go well.
I had to repaint the walls and ceiling after a high pressure leak - it was an accident and these things happen and they were as upset about it as I was - although they did initially try to say it was my fault which wasn't cool...
But generally it all felt quite rushed, they didn't tidy up afterwards, another radiator downstairs would have flooded the room if I hadn't been watching it and catching the leak there with bowls and towels, and they hugely exaggerated their expenses (£200) when they'd only used some plastic fixings and 3" of copper pipe. All these things were quite small in isolation but created an overall picture of a lack of general care.
However, even the main part of the job wasn't well executed - the new radiator they'd installed leaked straight away due to very loose connections in two places, luckily I found someone the next day to come and fix them.