DJ Property Trades
My engineer arrived to fined the customer had tried to fit part that dident look like it was the right part. My engineer called me and explained this to me but also stated it may be a replacement part and that it could be for a couple of different models. My engineer explain this and said that we could order up the right parts with the part no or we could try fitting the part explaining that he would be charged for the work. He agreed to this with my engineer and he tried this for the customer but it dident work. So my engineer now checked things over and explained that we would order all parts and come back and complete the job and he agreed. Engineer left and customer text me to book in return visit saying he had been online and order some parts but wanting me to get one part he could not fined. I told him I would rather order all parts together. But then he told me he had found other parts. Next he text me asking how to wire the boiler parts which I could not tell him as I was not at the job and the engineer was not available at that time. After all he’s not qualified. I then got text couple of days later cancelling return visit saying he done the work himself. The long and short of it is if my engineer is called out for a job the client will be charged and if he let use get the parts in the first place they would have be fitted correct with qualified engineer. Question in my mind now is. how safe is the boiler with unqualified person working on it?
Reply created 20 Jan 2018