Fraser communicated well and turned up on time.
Fraser tried hard to find a solution to my issue and went to great lengths to do so, but through no fault of his own it wasn’t able to be resolved.
Thankfully Fraser managed to find a short term solution to my issue (previous plumber had not which shows his creativeness). He also graciously only charged for one hours work having been on the job for over two hours, which I feel is a reflection on his fairness and professionalism.
I plan to hire Fraser to re-fit my whole bathroom based on this experience and would recommend him to others.