Very efficient, good quality work, good correspondence and clean/tidy.
I had 2 vents in my cavity walls that needed sealing up to prevent damp ingress.
We had a video call before the job started. He followed that up with a quote detailing what would be done. The quote price was quite expensive, but the quote made the job sound complex, requiring lots of experience and expertise. On the day, there wasn’t that much skill required, and very few materials used - and the job was completed in 3hrs. I challenged the price and got a price reduction. Credit to both for listening to my point of view and making that price reduction.
Price aside, the job completed was neat and Alan is clearly good with mortar. He sprayed chemicals to reduce damp ingress and sealed the outside vents (using steep ladders). Both Kerri and Alan were polite, respectful and efficient. I would certainly recommend them. Just watch the price.