A&F Gas Services reviews (200)

Sadly we all get at least one of these customers who think they are your only customer. We stopped working for this landlord, as we think many others probably have, due to chasing outstanding invoices and problematic tenants who demand us to attend their property with no notice. We were aware of a small drip on an existing valve, however, the tenant cancelled appointments on more than one occasion and expected us to attend on last minute notice. As for the Nest, this system is a well recognised and an extremely good system that was misunderstood by the end user due to lack of knowledge. This landlord also expected us to attend jobs that were tenant issues, ie boiler not working which turned out to be because they had run out of gas, which she did not want to pay a REDUCED call out for. We would not recommend working for this landlord; she is quick to criticise, demand refunds, which we have honoured on 2 occasions out of good will, and discuss your accreditations and attributes behind your back.

Hi Jim, thank you for taking time to leave feedback, albeit negative. This was an unfortunate incident whereby I did call to apologise for missing the appointment. Mykel had injured his arm on the day and it was rearranged for the following day. He was still in a great amount of pain and due to my concern for him, I failed to call to let you know. I did call on Saturday to apologise and left a polite voicemail. This was an exceptional circumstance and we do not usually conduct our business in this way.