Danielle was delayed at the previous job so was rather late, but Joanna kept us informed throughout and I quite understand that things can take longer than expected. Other than that, everything went very well and the new shower was fitted quickly. I had had great difficulties getting responses from previous plumbers I'd contacted (not via My Builder.com) so was particularly delighted that Joanna's communications, from her very first contact to the end, were very prompt and clear! We didn't go for different quotes because we just wanted the job done, but the price seemed perfectly reasonable.