Stephens Solutions reviews (743)

Stephen sorted a bathroom leak and put in place measures to ensure that it wouldn't happen again. Very friendly and straightforward. I wasn't in the house but he kept me updated by phone throughout the process so I knew what was going on. Wouldn't hesitate to hire Stephen again

Stephen replied to my job posting quickly and we agreed a quote over the phone after i'd sent him some photos of the machine set up. He was able to come round at a convenient time to fix the issue and was very professional, letting me know what he needed to buy and what he was going to do. Happy with the service and would use again

Arrived on time to quote. Set about explaining the processes. We agreed a start the next day. Stephen was good with communicating that he would be a little late. All work completed to a high standard and we are happy with the result. He encountered some difficulties and this took him longer than expected, but fair play to Stephen. He stayed and completed the job without a moan. Would recommend

Steve came and fixed the job quickly, and it seems to have stuck. Offered to come back should I have any problems. Would recommend.

Stephen communicated with me prior to setting date and time and throughout the work. Very polite, approachable, eager to do his job and willing to attend to other job not specified in the initial inquiry. Thank you

stephen was great - getting round in about an hour when we the job became an emergency and staying late to finish

He get the job done, Thanks

Work completed to satisfactory standard. Proved to be a very awkward job in the end and he didn't even curse once...

I hired Steven for a job to fix a leak from the bathroom pipe under a freestanding bath. The initial leak had been contained I the bathroom and he came and suggested putting a new fitting on the pipes to the bath. Steven came and did this job and the washer out pipe. The latter was done well. The former was not. In between him initially working on the pipe and two days later, there was a leak through the ceiling though to my kitchen. Errors happen, I understand this from my day job. If they are fixed and the tradesman shows empathy toward the circumstances then generally I am appeased. But when I phoned and politely indicated that there had been a more serious leak, also enquiringly if he had insurance, Steven’s tone changed. He became aggressive on the phone. A few texts later and the plumber offered to come over to have a look . Later he called to say his son had hit his head and was unable to come over until the next day. Fair enough. Despite messaging him to come over, he did not call to come over the next day (despite claiming later he did) I hired another plumber, he pointed out that there was only 1 localised stop value instead of 2 and that the leak was from under the taps where they screw into the bath. A simple check following the repair confirmed there would be no more leak. I am deeply unhappy about the way this work was handled, the manner in which I was spoken to and the standard of work.

Steve was brilliant. He called and then was round within the hour. He identified the problem and then fixed it immediately. This was all very late in the evening but he was so quiet the kids didn’t even wake up. I will have his number on speed dial!