I initially had little idea of what I wanted to do with the storage space. Upon Gavin's quotation visit, he talked through lots of ideas and constructively challenged mine. He provided a detailed sketch and priced the job very fairly.
Gavin arrived exactly on time as agreed. He was entirely respectful of my home and left the working area clean and tidy during and after the job. I am impressed by the quality of work done and the amount of great storage space I now have. It turned out that there were some hidden pipes and other issues that complicated the job along the way. I was pleased that Gavin didn't harp on the problems, but instead found a way around them while sticking to my budget. Nothing was a drama. Gavin used his initiative where appropriate, but also checked with me first where a choice was involved. The job was finished very nicely indeed.
Gavin is a good communicator. I was confident that he understood what I wanted from the job, and also that he would ask anything if he needed to. I had total peace of mind throughout the project. Finally, Gavin is a really nice guy - my neighbours thought so too.