CONCLUSIVE PROPERTY SERVICES LTD reviews (538)

We appreciate your feedback and take it seriously. We understand that you may have had specific expectations regarding the job we performed, and we'd like to address your concerns. We want to clarify that we always strive to provide transparent pricing to our customers, and hourly rates are communicated upfront. It's true that some jobs may take longer than expected, especially when unexpected issues arise. However, it's essential to note that our experienced engineers are often able to complete tasks more efficiently, saving you time and money in the long run. When you hire professionals like us, you can expect a higher level of expertise and a faster resolution to your problems. We regret that you found your experience unsatisfactory, and we would like to make it right. Please feel free to reach out to us with any further concerns or suggestions so that we can continue to improve our services and provide the best possible experience for our customers. Thank you for your understanding and your feedback.

Good morning, and thank you for taking the time to provide feedback on your recent experience with CPS. We genuinely appreciate your input, and we're committed to addressing any concerns you may have. However, we'd like to clarify our procedures regarding cost transparency. At CPS, we prioritize ensuring that our customers are fully informed about any costs associated with a job before proceeding. Our engineers are instructed to communicate the costs and obtain your permission before starting any work. It's part of our standard protocol. In your case, the costs would have been made clear to you before you granted permission for the job to proceed. This process is designed to avoid any surprises and to maintain transparency throughout the service. We understand that cost can be a significant factor in your overall satisfaction with our services. Negative feedback regarding cost can adversely affect an engineer's profile and their likelihood of being chosen for future jobs. We genuinely value our engineers and want to ensure they are given a fair opportunity to showcase their skills. Furthermore, we'd like to emphasize that all our costs are transparent and can be viewed on the MyBuilder site before you even shortlist an engineer. We believe in complete openness, and we aim to provide you with accurate information from the very beginning. We are dedicated to continuous improvement and appreciate your feedback in helping us achieve this.

I want to express my gratitude for taking the time to provide feedback. I noticed that your feedback was negative, and I must admit, I was quite disappointed to see it. Before we commenced the work, we had agreed upon a specific price, which we both found reasonable. I understand that you mentioned your friend had a similar job done for £60. It's essential to consider that every job is unique, and disconnecting a back boiler can vary in complexity. Our initial agreement was based on a fair assessment of the specific requirements of your project.