Scott joined MyBuilder in 2011 and has notched up an impressive 350+ positive feedback. He’s in the top ten highest rated tradesman on MyBuilder. Quite an achievement if we do say so ourselves!
Despite his success, life could have turned out very differently when he abandoned his plumbing training to work in a warehouse mid-qualification.
Luckily, fate guided him back to his first love. He’s now the most recommended tradesmen in Cardiff and has two people working for him.
We thought it was about time we met up with Scott to find out how he did it...
Starting out, twice
Aged 16, Scott started working at a large heating company where he gained knowledge of the plumbing industry quickly, whilst beginning his qualifications. However, he ended up moving jobs and plumbing was put on hold.
It was when his parents retired to Isle Of Wight that he decided to follow them and make a change. He was ready to focus on finishing up his NVQ qualifications and begin his career as a plumber, the move gave him that opportunity.
After relocating, he soon bagged another plumbing job where he learnt the ropes. “At the same time as qualifying, I was working with a small firm and they were putting me on every job going. I was working really long hours so picked up a lot very quickly. You learn so much more on the job than you ever do in college” Scott shared.
Getting his business off the ground
One qualified, Scott moved back to Cardiff, where he has been running his own business for the past four years.
He says MyBuilder is where he found most of his work in the beginning, but the knock on effect from his reviews has been phenomenal. “I’ve created a client base from MyBuilder, I notice now I get a lot of recommendations through customers that I’ve met as well, outside the site. What I find lately is that because I have so much feedback people have also searched the internet and found me that way."
Scott started out doing small plumbing jobs and servicing boilers, but gradually took on bigger jobs and expanded his team. Whether he’s working on a quick £30 job or a larger project that takes several days, he says the rush when he receives positive feedback is the same. “It’s incredibly rewarding to have something at the end of a job,” he said. “I got a good review the other day for a twenty-minute job. The customer was happy, I was happy. It was a simple win-win all around.”
Scott's sweet success
With 350 reviews, work is not slowing down any time soon for SMC Plumbing & Heating. He now has two lads working for him.
When we visited him, his team was completing a stunning bathroom renovation. Scott was fitting the bathtub and the basin, while an apprentice, Darren, was finishing up the tiling. Darren is just finishing up his first year with Scott. “He’s come a long way since he started,” Scott told us. “It really excites me that he’s beginning to build a name for himself with our customers. He gets mentioned in many of the feedback comments!”
Who knows? Maybe someday he’ll have his own business. “That’s the best part of it for me,” Scott says. “I’m paving the way for others, the way my own mentors once did for me.”
Tips for other tradesmen
Scott believes you need to be a pro at your trade, and that one of the biggest problems in the building industry today, and something to watch out for, is multi-trade builders. “You don’t have to be a jack of all trades,” Scott said. “It’s more important to have a team of specialists who are each experts in their own field.”
Going for the small jobs matters, even if it’s £30 here and there, you should give every job big or small your complete energy and attention. It pays off in the end.
Always make sure you follow up for feedback, it’s your reviews that will make your business succeed.
A huge well done to Scott on his fantastic success! Check out his MyBuilder profile here.
He will also receive a £50 voucher to say well done from our partner Scruffs workwear.