Hiring gas engineers

When choosing the right gas engineer, there are some key issues you need to think about. In this article, we’ll take you through them step by step.

• Ask whether the tradesperson is Gas Safe-registered - then double check
• Choose someone with relevant experience
• Get a detailed quote from each tradesperson you’re considering
• Never hire a tradesperson who demands the full cost of the job upfront
• Ask each tradesperson to explain what they intend to do - and why
• Don’t make yourself vulnerable by self-diagnosing the issue
• Ask who will actually be doing the work

Let’s look at each of these in a bit more depth.

Ask whether the tradesperson is Gas Safe-registered - then double check

With many of the trades listed on MyBuilder, homeowners can choose to either take a DIY approach, or call in a professional tradesperson (or a mixture of both).

However, this is not the case with gas. If anyone is working with gas in the UK, they are legally required to be on the Gas Safe Register. That’s the official list of gas engineers who are registered to work safely on boilers, cookers, fires and all other gas appliances.

This is not an area in which you can have a go yourself! So, the first thing to check is that the tradesperson you’re considering hiring is Gas Safe-registered.

Every registered gas engineer will carry a Gas Safe ID card. Ask to see this card, and don’t be afraid to make a note of the licence number. Then, after the tradesperson has left, you can check they are definitely registered using this online tool. Don’t simply take their word for it.

Not all gas engineers are qualified to work on all gas appliances, so check the back of the card to find out which the tradesperson can and can’t get involved with.

Choose someone with relevant experience

Once you’ve established that all the tradespeople you’re considering are legally allowed to work on your project, choose one that has relevant experience of doing your type of job. Paul Caton of Paul Caton Gas Services has many years of experience, so much that he often focuses on installation work while letting others take on inspection and repair jobs.

I've been installing 200 boilers a year for more than 20 years, so I can confidently say I understand boiler installations. I've also been accredited by different manufacturers, so people can know I have the experience to do their kind of job. Some people will focus more on inspections or repair work, so you can find the right person you need.

Paul Caton of Paul Caton Gas Services

Once you’ve found a tradesperson with the suitable experience, ask to see photos of their work, and - if it’s going to be a big job - try to speak to one or two of their previous customers. That will allow you to find out about what it’s like having them in your home, as well as their standard of workmanship.

Get a detailed quote from each tradesperson you’re considering

Be cautious of a tradesperson who only gives you a quote over the phone - it’s unlikely they’ll be able to be accurate without seeing the situation in person.

I do a lot of quoting, often at weekends because I'll be booked up doing installations in the week. It's important to go out and quote because you have to see the job to know what it is you're dealing with. Just hearing a description of the job might not cover it because the homeowner doesn't have all the information.

Paul Caton of Paul Caton Gas Services

Choose a tradesperson who gives you a detailed written quote after the viewing, with all the costs broken down. These should include everything from labour and materials to any possible extra expenses, like travel and parking.

Never hire a tradesperson who demands the full cost of the job upfront

William Eastman of East Plumbing and Heating has been a MyBuilder member since 2015 - and he’s completed over 200 jobs with good feedback. He explains that a homeowner should never choose a gas engineer who demands full payment upfront.

I find a lot of people actually try to pay me before I’ve done the job! Never, ever do that - always wait until the job is finished and you know you’re happy with the work.

I’d also suggest a homeowner chooses a gas engineer who gives them a total price for the whole job in their quote - rather than a per-hour or per-day rate. That’s because if you’re paying someone per hour, they could be doing whatever in your cupboard. They could be extending the time unnecessarily and just sitting there on the phone!

William Eastman of East Plumbing and Heating

Ask each tradesperson to explain what they intend to do - and why

Because of the potential dangers involved with gas, and the fact that homeowners aren’t allowed to undertake any gas work themselves, the area remains particularly difficult to understand for many customers.

William warns that some tradespeople sometimes take advantage of homeowners’ reluctance to ask questions. He says:

You should get the tradesperson to explain why they’re taking action before they start work. So for example, if someone tells you a gas valve needs changing, ask them to explain exactly why it needs changing. That will often discourage tradespeople making extra work for themselves - and charging for it - when it isn’t necessary.

So I would choose a tradesperson who was willing to explain things, and show you how to sort the small, safe things you can do yourself, rather than just fixing something without explaining what they’ve done.

When I’m doing a job, I try to explain to the customer why it’s being done, why I’ve decided to approach the job that way, and how the appliance actually works for future reference. For example, a lot of people don’t know how to top their boilers up - and then they pay an engineer £60 to come out and top the boiler up every time.

William Eastman of East Plumbing and Heating

Don’t make yourself vulnerable by self-diagnosing the issue

When considering which tradesperson to hire, it’s best not to tell them exactly what you think the problem is; instead, explain what the effects are on you (for example - you don’t have any hot water) then let them take a look for themselves. William explains why:

A lot of people research things themselves online, before a tradesperson gets to their property. Which makes sense in one way, but if they tell the engineer what they think is wrong before they even look at the situation, they make themselves more vulnerable to being charged for unnecessary work.

Because then there’s the risk that an engineer will just agree with you and say yes, that’s the problem - even if the real issue is a lot simpler and cheaper to sort.

William Eastman of East Plumbing and Heating

Ask who will actually be doing the work

Finally, ask each tradesperson whether they’ll be the person actually carrying out the work. That way, you should avoid ending up with a less familiar or less involved sub-contractor at the last minute.