No Warranty received

Hi Keith, As you have an email specifically confirming that a five-year warranty would be provided, I would keep that email safely together with your quotation, invoice, proof of payment and any other correspondence relating to the works. I would suggest writing to the contractor formally one final time rather than relying on telephone calls. Refer to the date the works were completed, quote their written commitment to provide the five-year warranty and ask for the warranty documentation to be supplied within a reasonable period, perhaps 7–14 days. I would also ask them to clarify exactly what warranty was included – whether this is their own five-year workmanship warranty or a separate insurance-backed warranty – as there is an important difference between the two. It would also be sensible to check the details of the business you contracted with. If they represented themselves as a limited company, you can check that company on the Companies House register. Compare the company name and registered details against your quotation and invoice and make sure you have a proper trading address and contact details for whoever undertook the work. Hopefully this is simply an administrative oversight and they will provide the documentation once formally requested. However, if they still fail to respond after being given a reasonable opportunity to put matters right, you may ultimately need to consider formally enforcing what was agreed. Before taking legal action, I would send a final written notice clearly stating what was promised, what remains outstanding and giving them a final reasonable deadline to provide it. The important thing is to keep everything in writing from this point onwards. The fact that you already have an email stating that a five-year warranty would be provided is something you should certainly retain. Regards, Prembuild Midlands Ltd

I would contact the contractor again in writing and give them a clear deadline—such as seven days—to provide the promised five-year workmanship warranty. Include the original quotation or email confirming the warranty, proof of payment and the date the work was completed. Also check your junk-email folder in case it was sent electronically. A dry-verge system may carry a separate manufacturer’s product warranty, but the contractor should still provide the written workmanship guarantee they promised. If they continue to ignore you, raise a formal complaint through the platform or trade association you found them through and contact Citizens Advice for guidance on the next steps. Dean masters roofing and construction Ltd

Hi Keith, That email promising a 5-year warranty is legally part of your contract under the Consumer Rights Act 2015 -he can't drop it now the job's paid for. You're not asking a favour. Quick things to check first: There should be two warranties the manufacturer's guarantee on the dry verge components (usually 10–20 years) and his own 5-year workmanship guarantee. Ask which he's issuing; sometimes the delay is just that he hasn't registered the product side. Ask if it's insurance-backed. If it's only company-backed it's worthless the day he stops trading. What to do next: Email him not a phone call. Quote the original email, reference your invoice and completion date, give him 14 days to issue the certificate. That's your paper trail. Check his trade body NFRC, TrustMark, Checkatrade etc. all have complaints procedures. Mentioning you'll raise it usually shakes the paperwork loose. Paid by credit card over £100? Section 75 makes the card provider jointly liable. No response after 14 days send a letter before action. Most people settle at that point rather than risk a CCJ. Also take some dated photos of the verges now, just so you've got a record of the condition.