My parents have been ripped off

I'm sorry to hear your parents are in this situation. Six weeks without a working kitchen, after paying around £15,000, is understandably very stressful. You mention the job was quoted to take two weeks, so I'm assuming there is a quotation or some written communication. If so, make sure your parents keep copies of everything, including the quote, bank transfers, text messages, WhatsApp conversations, emails and photographs of the work carried out. I wouldn't make any further payments until the outstanding work has been completed and any defects have been rectified. Ask the fitter in writing for a clear date to return and complete the work. If he doesn't respond or repeatedly fails to attend, obtain an independent inspection and quotation from another reputable kitchen fitter so your parents know exactly what still needs doing and what it will cost to put right. One thing that does concern me is the gas pipe having been cut. Any work involving a gas supply should only be carried out by a Gas Safe registered engineer, so I'd recommend having that checked before attempting to install or use the range. Hopefully this can still be resolved amicably, but keeping a clear paper trail from this point onwards will make things much easier if further action becomes necessary.

Immediate Steps: * Safety First: Contact a registered Gas Safe engineer immediately to inspect/cap the sawed gas line. Turn off the water supply to the leaking sink. * Stop Payments: Do not give the tradesperson any more money. * Document Everything: Take photos of all sub-standard/unfinished work and gather all receipts, bank records, and messages. * Report & Legal Action: Contact Citizens Advice Consumer Service to report the rogue trader to Trading Standards. Contact your bank regarding the £8,000 transfers. * Formal Notice: Send a written Letter Before Action giving them 7 days to resolve the issues before taking them to court. Good luck

Ex display is sold as seen i presume that was the cash if the range was part of that check there is a chrome pipe high on the back with a threaded connection there should be a check valve on the gas pipe behind as long as you have both your gas fitter will charge 1 fee check the valve the dishwasher is connected to is on the blue bit should be in line with the pipe given that check your fitter connected the waste to the white trap on the sink and its not been left open hope it helps 6 weeks is a long time without a working kitchen

Whenever getting work undertaken by any tradesmen they’re fully qualified gas safe and electrical qualifications and you’ve got full contact details draw up a contract or schedule works to be carried out with its own scale ask for references from jobs as previously done contact numbers and names always get more than one quote never pay cash all your evidence from the bank of your withdrawals of cash and cash and transfers reported to the bank that you have now been ripped off. Reported to the police get trading standards involved so you can track him down if you have any CTV or doorbell footage of him or his vehicle gather that is evidence and send it to the relevant above people

I’m sorry your parents are experiencing this. I would recommend: 1. MAKE IT SAFE: Arrange a Gas Safe registered engineer to inspect the damaged gas pipe and a plumber to repair the leaks. If gas is smelled, leave the property and call 0800 111 999 in Great Britain. 2. KEEP EVIDENCE: Save photographs, messages, bank transfers and details of cash payments. Request receipts and an itemised account. 3. COMPLAIN IN WRITING: List the defects and unfinished work, requesting a response and clear completion timetable. Contact Citizens Advice for help with next steps and a Trading Standards referral. If you suspect deliberate fraud, notify the bank and police; poor workmanship alone does not establish fraud. 4. PREVENT FUTURE PROBLEMS: Compare written quotes, check recent references and verify qualifications for the work involved—particularly gas and electrical work. Get full business details and a written contract covering scope, timescale and payments. 5. PAY IN AGREED STAGES: Use traceable payments, obtain receipts and link payments to completed work rather than paying large sums upfront. Missing cash receipts does not mean your parents have no rights.