Carpets, Lino & Flooring

Laminate fitting/advice

Anonymous user 30/06/2026 - 7.59 AM

last week my laminate flooring upstairs was completed, I got egger aqua+ fitted in large hall and 4 bedrooms. There was already sheet vinyl down from builder in wet rooms with a silver door bar in place between it and the hall. I asked for no Scotia beading as I dislike it so paid extra for skirtings off and back on. Fitters were in day and half and when I came to see it, looked great! and he said he had given me a seamless look with no door bars which I thought was lovely, hadn’t asked for this. Anyway next day I nearly broke my neck tripping on the bathroom door bar as the height difference is quite big and then I realised all they had done was bend the one the builders had down for vinyl, this just looked like shoddy work to me and there is a step between floorings, shouldn’t there be a transition one fitted? anyway my daughter walked into my room and said what’s up with the floor here and when I looked and she stepped on it, one plank across my door the full side depresses down and is not attached to anything? I sent video to shop and they said they would get fitters back out to fix, probably be next week as on other jobs (this week coming). my questions are after looking into this, are they going to come out and just try and either glue or suction it and wouldn’t that be temp fix? also looking at Egger warranty where I should get 25yrs, it clearly states door bars must be fitted? So now I’m left stressed thinking they have made my warranty void?, I paid more than I wanted for upstairs being honest with skirtings off etc and for it to be not right a DAY after has me anxious and I want to be prepared when they come back? I don’t want any issues down the line with all of upstairs being one giant floating sheet? any advice would be really appreciated

Perfect Living Services LTD

Rating: 4.4 out of 5

4.4/510 reviews

Forest Gate, London

I'd be asking them to lift that section and fix it properly, not glue it down. A laminate board that moves after one day isn't acceptable and usually points to a failed joint or a fitting issue. The bathroom threshold also wants doing properly. Bending an old vinyl strip to bridge a height difference isn't good practice, especially if it's become a trip hazard. A suitable transition profile should have been fitted. As for the whole upstairs being laid as one continuous floor, that's only acceptable if it complies with Egger's installation instructions for maximum run lengths and expansion requirements. If it doesn't, I'd be asking the fitter to explain why they ignored the manufacturer's guidance. Don't let anyone tell you "it'll settle" or "they all do that." A new floor should feel solid from day one. I'd expect them to lift it, put it right properly and confirm the installation complies with Egger's warranty requirements.

Answered30 June 2026

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