Roofers trying to charge me for a botched job!

Yes. Under the Consumer Rights Act 2015, any repeat performance to fix defective workmanship must be carried out at no cost to the consumer, which includes necessary access costs such as scaffolding. As the leaks arise from your defective installation and your workmanship guarantee does not exclude scaffolding, you are responsible for all remedial costs, not me. I get so many call outs to jobs where other roofing company’s give this guarantee and they never stick by there word giving the rest of us a bad name

Never heard of a 20 year guarantee your materials will only be guarantee for 10 years at a push its bad workmanship good luck claiming money back so many con men who take advantage of vulnerable customers in future do your homework before paying out substantial amounts the only outgoings should have been for scaffold and materials and remaining balance paid when you where satisfied with work.did yiu recieve a written guarantee?

Based on the Consumer Rights Act 2015, you are correct in your understanding. If a service has not been carried out with reasonable care and skill (Section 49), the trader is legally required to remedy the fault at no additional cost to the consumer. This includes all costs necessary to put the work right, not only labour and materials, but also any access equipment required, such as scaffolding — provided that scaffolding is required as a direct result of defective workmanship. In your case: The roof was replaced less than two years ago You were provided with a 20-year workmanship guarantee You have experienced multiple leaks since completion The contractor has already accepted responsibility by agreeing that labour and materials are “covered” This strongly indicates that the original works were not completed to a satisfactory standard. Under the Consumer Rights Act 2015, a contractor cannot charge the customer to correct their own defective work, unless such charges are clearly stated in the contract or guarantee — which, as you confirmed, they are not. Therefore: If the defects are due to poor workmanship And scaffolding is required solely to allow the contractor to fix those defects ➡️ the cost of scaffolding should also be covered by them. Requesting payment for scaffolding in this situation may be considered an attempt to pass remedial costs onto the consumer, which is not permitted under the Act. You are also correct that: You are entitled to obtain an independent roofing report You may pursue recovery through Small Claims Court if they refuse to carry out the remedial works fully and free of charge An independent report confirming workmanship defects would significantly strengthen your position. In summary: ✔ The Consumer Rights Act 2015 applies ✔ A workmanship guarantee strengthens your case ✔ If scaffolding is required to fix their faulty work, the cost should not fall on you ✔ Unless the contract explicitly states otherwise, they cannot lawfully charge you for it

Under the Consumer Rights Act 2015, a contractor must correct proven defects in workmanship, but the Act does not automatically state that access costs such as scaffolding must always be included. Whether scaffolding is covered depends on the wording of the original contract or guarantee, whether access was included in the original works, and whether the issue is clearly due to original workmanship. An independent inspection is often the best way to establish responsibility.

In my opinion a new roof should not be having these problems , if you give a guarantee stick by your word ! Sort the problem out in the correct manner and show excellent customer service , we are only human and mistakes are made , it’s the way you deal with these mistakes that matters , and if you deal with them correctly it can have a positive impact on your business

Under consumer act yeas but if they accuse neighbour it may mean he compromised the job. Look into conditions of guarantee. When l give the condition is that any alterations must be approved or done by me. Imagine l do roof and the plumber or sky guy comes slam a pipe or TV dish and roof leaks...

Report to building standards and NFRC!