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Double Glazed Windows advice Please
Anonymous user 10/02/2026 - 7.59 AM
Sorry for long message, looking for advice ☺️ We had new upvc windows fitted 32 years ago. A lot are blown and the UPVC has faded on the sunny side of house, so decided at our age to replace windows now and have the benefit of these new windows. We selected a company, which was mid range in quotes, paid deposit on the 2nd October 2025 and they came Monday 26th January 2026 to fit them. Turned up Monday at 9.20, showed me strips they were going to put inside, I explained that as far as I know we were not going to have plastic strips, as we mentioned when ordering that if any damage to plaster, who would fix it and told that they do. They took out first two windows, the new windows don’t fit, apparently my sills are to high, so not there fault, I was asked what I wanted to do, my reply was want normally happens, I can’t be the only house this has happened to 🤷♀️ lad uses a multi tool to cut top of window 🤦♀️ I’m now getting really worried. The one window is so low on the sill they can’t get the glass in. Fast forward they put our windows back in, which were damaged getting out and left, now waiting for his boss to be in contact, which hasn’t happened yet. Question 1, is it normal to pay deposit three and half months before fitting? Question 2, do most companies put plastic edging on inside of windows to fill gaps? Question 3, would it be normal for the gaps around window frames to be even or some to be level with fixing glass trim? Question 4, I was told it was fine to cut frame to fit? Question 5, normal for fitter to question the colour we have chosen? I could go on, I just can’t believe what happened yesterday, the company has been going for years and also manufacture the windows. I do like the look of the windows, just seems so odd what has happened. There was no problems fitting the old windows 32 years ago, no plastic trim was needed. Gosh I hope this all makes sense, and sorry for the long post 😔
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8 Answers
Neil Wynn Carpentry
Anonymous user
UK MULTI TRADES
D.p.randle joinery and timber services
JH GLAZING
Steven Stewart
No reviews yet
Zac Whalley
MW Glass & Glazing