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Roofing

I just purchased my first home with a supposed "NEW" roof but I have non stop leaks.

Anonymous user 14/03/2024 - 6.47 PM

Me and My partner are first time buyers, we have just purchased a maisonette in south London. We had multiple viewings of the property (in summer and early autumn) everything was fine. We where told various times on many occasions that the roof was redone in March 2023. We was provided with a copy of the guarantee etc by the seller a little later on, but we have a copy in hand. With all of this provided and no evidence of leaks nothing was ever flagged. We received the keys in December 2023 and within 2 weeks noticed a large considerable leak appearing. Overtime growing and growing. I was provided the details for the roofer/company that did the "NEW" Roof and this is where the rabbit hole opened. I contacted him via phone call and was met with a stand off ish tone and reluctance to come and take a look at the work to repair the leak. I was promised a call back but never received it. I then left a message via whatsapp asking him to confirm a date and time and to my shock horror I found that his whatsapp picture was just simply a black background with bold letters saying 'ON HOLD' and the profile description as 'Business closed, too stressful'. Whilst I spent time attempting to reach this dodgy contractor the leak became 2 leaks which was excessively growing. He eventually replied and promised me that he would visit on Sunday and confirm a time on Friday/Saturday. Again that call never came. I couldn't wait any longer. I contacted 4 roofers that where recommended to us by neighbours, friends and family. 3 of which came in person and all said the same, the roof was done poorly and the recommendation was ultimately it should be totally re done. We do not have the funds to completely start from scratch. We went with one of the roofers who did a great job and has patched the main leak but as time goes on more and more leaks are slowly appearing. I don't want to ultimately end up spending a small fortune patching the roof but its all I can afford right now. I need some advice with what options I have and if I can take this to ultimately claim something to pay for the roof to be rodone PROPERLY I appreciate this may not be 100% relevant but thank you for all and any help. Cheers, Ben

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4 Answers

ADR Property Maintenance

Rating: 5 out of 5

Boston

The problem you have is a guarantee is only as good as the person issuing it, as you have found that it's really worth nothing, you really need to speak to a solicitor to see what your legal options are for some recource, It's pretty obvious from what you say the only way to resolve it properly is to Have it re-done correctly & the person that done it originally has no interest in correcting there Mistakes You also have too accept the fact they don't have the capability of doing the job properly even if they did come back to try and fix it, Sorry but you are probably going to Have to bite the bullet on this one and pay to have it redone out your own pocket the longer it goes on the more damage its likely to do to the structure of the roof creating you even more expense. Citizens advice may be your best bet for legal advice Trading standards, building control to report the contractor. Good luck Alex

Answered14 March 2024

pjq roofing services

Rating: 5 out of 5

Swindon

Looks like you will have to take the roofer to court might have get a price to renew the roof it will save money in the long run

Answered14 March 2024

Anonymous user

To Ben, I almost feel ashamed that you're going through this as it puts a bad taste in everyone's mouth when putting trust in a contractor. Outside of contacting trading standards and citizens advice. Possibly talk to your solicitor that legalised the exchange of properties. I don't want to say the previous owner sold the house in bad faith but they took the responsibility in fixing the issue before sale and completion on the house. See if any clause was put in place. After seeing your option, find a contactor you can trust and forward the bill to the previous owner, making this stress their responsibility rather than your own. I obviously can't speak for the job done or what to do as I had no hand in it or seen the issue, only that its not fair that this in now your stress as the previous owner took the responsibility on themselves. I am not of fan on making issues a legal one but may be your best recourse. Best of luck, Luke

Answered14 March 2024

Stephen Watson

Rating: 5 out of 5

Horsham

Talk to your solicitor/ conveyancing agent. Don't do anything till then. If your in a maisonette check to see if the others under you are also responsible for the roof.

Answered14 March 2024