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Gas Works

Gas engineer didn't fit internal filling loop on new boiler

Anonymous user 01/03/2024 - 3.02 PM

Hi all, I recently had a new gas installation done, for a Main Eco-compact combi boiler. However, I've encountered an issue with the installation that I'd appreciate some advice on. The gas engineer who performed the installation did not install the internal boiler filling loop as I had expected him to, for some reason. Instead, they kept the old external filling loop from the old boiler, which is located under the cupboard beneath the new boiler. When I raised this concern with them, they initially agreed to install the internal filling loop, which is much more convenient to use. However, when they came back to do it, they claimed that it would require cutting and rejigging the pipes and would be a significant job taking half a day. They admitted it should have been done during the initial installation, but now it is harder to fit. As a result, they are reluctant to proceed and seem to be subtly suggesting further payment for an already expensive boiler installation. I'm not happy with the situation. What can be done to remedy the situation?

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4 Answers

Toon Plumbing and Heating Ltd

Rating: 5 out of 5
Manor Park, London
Well you are in your rights to Insist the issue is corrected At no cost to yourself You could also talk to trading standards. And gas safe themselves
Answered28 September 2023
4

CJS Heating and Plumbing

Rating: 5 out of 5
Amlwch
You are well within your rights to ask for it to be fitted and it is only a minor job to be completed, a simple drain down, a small amount of pipework alteration, refill system with inhibitor and test. I am certain any reputable company would come back and rectify this issue.
Answered28 September 2023
2

Boiler SOS

Rating: 5 out of 5
Barnoldswick
The main eco compact boiler has a small copper filling loop connected underneath the boiler and will not take him long to do once he has drained the system down. They are measured to fit so doesn’t take much effort. I can only assume he has lost the part.
Answered29 September 2023
0

Lanka Property Services Limited

No reviews yet

Epsom
As per the answers above, it should be a simple task, personally I would of fitted as as would most reputable companies, the question maybe though is what was the scope agreed on the works specification?
Answered2 October 2023
0