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Gas Works

Do we still need to pay for the boiler man’s time even though he didn’t fix the boiler?

Anonymous user 16/03/2024 - 2.51 PM

My boiler had been condemned by my home insurance as the they there was a leak on main head and onto fan electrics arking between cables and needed a new heat and elbow and can. The guy who I found for a quote on a new boiler came and i showed him the report and he told me it can be fixed. He then showed me the parts he thought needed changing. He gave us a quote for him to be able to fix and the labour and said he can come the next day. We asked him if he was certain he would definitely fix it and he said it would work perfectly and last well over a year. He came on the Saturday and within an hour or less he said he can’t fix it. We now have an invoice and he is saying we still need to pay for him attending. I am disputing with him that he did not tell us we would be charged even if he cannot fix it until right at that moment on the day and we never signed or agreed to anything like that. He is saying he has videos etc of time stamps he was here. Do we still need to pay him for the time spent at our home? He is saying he wouldn’t have been able to know the electrics weren’t working without trying to fix it first but ideally should be not have looked properly when he came on the Friday especially as there was a leak on the electrics? He is saying he is also doing me a favour and not charging me for the parts. Am I being ripped off here? We had a few tradesmen and electricians say not to pay him.

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4 Answers

Bradshaw Plumbing & Gas Services

Rating: 5 out of 5

Wakefield

I think this is a bit of a tricky situation to be fair. I can definitely see both points of the argument here.The attending engineer obviously thought he could repair the boiler and probably save you some money, however if someone had previously been and condemned the boiler and you were looking to get it replaced anyway then he should have given it a really good inspection before deciding to go down the repair route. Personally I think it sounds like an error of judgement on the engineers side and he should just cut his losses. He should be also be able to return the parts for a refund and maybe instead of trying to charge you for labour he could quote you for a new boiler. This of course is just my opinion and there probably is no definitive answer to this situation

Answered15 June 2023

D.T plumbing & heating

No reviews yet

Carshalton

Hi To be honest if the boiler had already been condemned then the engineer should’ve been looking for the reason why it had been condemned and quoted on a new boiler I would usually try and do everything I can to get the customer a working boiler but in this instance it sounds like it was already beyond repair so personally know I don’t think you should have to pay him

Answered15 June 2023

BSH Services

Rating: 5 out of 5

Accrington

As a general rule if parts are special order you can’t take them back and definitely not if you have fitted or even opened the packet if they are stock items. If you have shown the engineer the original report then I’d say it’s up to him to either fix it or take the loss. Unfortunately it’s just the down side of the job. Hopefully it’s not an obscure boiler and he can use the parts elsewhere.

Answered15 June 2023

Barry Constable

Rating: 5 out of 5

Thornton Heath

I am in the same situation and in dispute, though I did mention to the customer at the beginning that there is no guarantee with the repair and other parts maybe required. I would of given the customer the option to choose what course of action they wanted to take.

Answered23 June 2023